Which device do you want help with?

Set up voicemail

Set up voicemail on your device.

  1. Visual Voicemail allows you to play and manage your voicemail messages from an on-screen inbox, just as you would with an email account.
    Note: For security reasons, your voicemail must be set up from your AT&T wireless device and from within the AT&T coverage area.
    device 2787/1376646.jpg
  2. From the home screen, tap Play Store.
    Note: Alternately, you can set up voicemail by pressing and holding the number 1 key.
    device 2787/1431781.jpg
  3. Tap the Search icon.
    device 2787/1431782.jpg
  4. Enter AT&T Visual Voicemail, then tap the Enter icon.
    device 2787/1431783.jpg
  5. Tap AT&T Visual Voicemail.
    device 2787/1431784.jpg
  6. Tap INSTALL.
    device 2787/1431785.jpg
  7. Tap ACCEPT.
    device 2787/1431786.jpg
  8. From the home screen, tap the Apps icon.
    device 2787/1376647.jpg
  9. Swipe to, then tap Visual Voicemail.
    device 2787/1376648.jpg
  10. Tap Call Voicemail.
    Note: If you're a new customer and have not established a voicemail box, you'll be prompted to set up your voicemail and choose a password and greeting. If you're an existing customer, and have already set up your voicemail box, you may be asked to input your existing password. If you have forgotten your voicemail password, you will not be able to access Voicemail until you reset your voicemail password. In either case, once you have successfully entered your voicemail box, you'll hear the voicemail main menu, tap the End Call icon. You'll be returned to the visual voicemail application.
    device 2787/1376649.jpg
  11. Tap Accept.
    device 2787/1376650.jpg
  12. Enter your voicemail password, and then tap Continue.
    device 2787/1376651.jpg
  13. Tap Finish.
    device 2787/1376652.jpg
  14. Visual Voicemail is now ready for use.
    device 2787/1376645.jpg
  15. To turn on voicemail transcription, tap the Menu icon.
    device 2787/1376653.jpg
  16. Tap Settings.
    device 2787/1376654.jpg
  17. Tap the Voicemail to text checkbox to toggle Voicemail to text on or off.
    Note: View Access Voicemail for tips to manage voicemail. Go to Troubleshoot Voicemail for solutions to common voicemail problems.
    device 2787/1376655.jpg

Did you get the help you needed?