Change or reset voicemail password
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Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

  1. To change your Visual Voicemail password, you must know your current password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
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  2. From the home screen, tap the Phone icon.
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  3. Tap the Visual Voicemail icon.
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  4. Tap the Menu icon, then tap Settings.
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  5. Tap Change password.
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  6. Enter the New password, tap NEXT.
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  7. Reenter the New password, tap OK.
    Note: Alternatively, you can call voicemail, follow the recording’s Keypad prompts to change or reset the password when you are prompted.
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