Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Activate & Register

Activate and register the device via the web portal or mobile app.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connection Options

Learn how to connect using the AT&T Cell Booster ethernet ports.

Device Location

Learn how to properly place your device.

Device Overview

Learn basic functions of your device.

Device Requirements

Learn the device requirements of the AT&T Cell Booster.

Device Setup

Set up your device for the first time.

LED Indicators

Refer to AT&T Cell Booster app/portal “Device Status” section to get troubleshooting tips for your Cell Booster.

Management Website

Learn how to navigate and use the Cell Booster mobile app.

Re-Locate Device

Learn how to troubleshoot connectivity issues by relocating the device.

Specifications

Determine your device's card type, operating frequencies, physical characteristics, storage, and more.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Firewall & Router

Learn how to install the AT&T Cell Booster behind a firewall, or behind a router with firewall capabilities.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Dropped Calls

Learn how to troubleshoot dropped call by checking network connections and moving the device.

Flashing Orange “Internet” LED

Learn how to troubleshoot a Flashing Orange “Internet” LED.

Limited Device Range

The AT&T Cell Booster has a maximum range of approximately 3,000 square feet. Device range will fluctuate based on walls and other obstructions. Actual range might be limited by factors such as building materials, obstructions, and connected device capability.

No GPS Connection

Learn how to troubleshoot if Cell Booster GPS cannot be acquired.

Phone Not Connecting

Learn how to troubleshoot issues related to your phone not connecting to the AT&T Cell Booster. 

Poor Voice Quality

Learn how to troubleshoot issues related to poor voice quality.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.