GoPhone Plan Terms
GoPhone service is subject to these Plan Terms and the GoPhone Terms of Service located in your GoPhone device packaging (collectively, "GoPhone Agreement"). GoPhone Agreement can also be found at att.com/gophoneterms. Activation and use of GoPhone service constitutes acceptance of the GoPhone Agreement.
For details on availability, charges, restrictions, and conditions on all GoPhone phone plans and packages, see the GoPhone brochure or go to att.com/gophoneplans.
1. GoPhone Coverage Map.
The coverage map shows the scope of your coverage area. Map depicts an approximation of outdoor coverage. Actual coverage area may differ substantially from area shown on map, as coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors which do not allow AT&T to guarantee coverage or network availability. You must be in the GoPhone coverage area to place or receive calls. Future coverage, if depicted on map, is based on current planning assumptions but is subject to change and may not be relied upon. Your device's display does not indicate the rate you will be charged.
An eligible device is required. Rate plans are designed for use on eligible devices as specified in these Plan Terms and the GoPhone brochure. Unless permitted by rate plans, a rate plan designed for one type of device may not be used with another type of device by tethering devices together, by SIM card transfer, or any other means. If you: a) use any GoPhone service excessively, abusively or fraudulently; b) resell or rebill our Services either alone or as part of any other good or service; c) use a rate plan with a non-designated device or without all of the required elements of the rate plan, you agree that AT&T may, at its sole discretion: (1) suspend or terminate your GoPhone service or your GoPhone account; (2) remove any element of the plan (voice, data or messaging service) from being used on a non-designated device; or (3) place an appropriate plan on any non-complying device. 900 numbers are not available. Plans, charges, rates and services are subject to change at any time.
Voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. Additional charges plus airtime apply to Directory Assistance calls. On certain plans, per-minute charges and/or the rate plan charge applies to calls made using features including Call Waiting, Call Forwarding, 3-Way Calling and voicemail access and retrievals, and standard airtime charges apply to 800, 866, 877 and other toll-free calls. Nationwide calling is included within the 50 United States, Puerto Rico, & U.S. Virgin Islands, and to American Samoa, Guam and Mariana Islands. Taxes and other fees: In many jurisdictions, certain recurring fees or taxes will be debited from your account balance as allowed by law. Other taxes, surcharges and fees apply on top of refill denominations. Free calls: 611 calls to AT&T automated customer service, calls to inquire about balances, and 911 emergency calls are free. 611 calls to AT&T automated customer service may not work in all areas.
4. Payment, Account Refill and Cancellation.
You must add money to your account within 26 days of activation, or your account will be cancelled. GoPhone refill cards and other account refills are nontransferable and nonrefundable. The *888* command for refill only works with PINS/Cards purchased from AT&T-owned retail stores and select authorized retail locations and may not work on all device types. Amounts deposited into your account expire in accordance with the stated refill denomination expiration period ($10-$24 refills expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Unused account balance is forfeited upon expiration. If you are on a monthly rate plan, the applicable rate plan charge for each renewal period will automatically be deducted from your account balance at the beginning of the day (midnight Central Time) on your rate plan renewal date. Applicable rate plan charge for any GoPhone plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another rate plan during your plan's period. If your account balance is insufficient to pay the applicable rate plan charge, you will not be able to use your plan services, data services, or any pay-per-use services until you refill your GoPhone account with the applicable amount or your rate plan is renewed. GoPhone accounts for phone plans, except Emergency Phone, will be canceled 60 days after expiration. GoPhone accounts for data plans and Emergency Phone will be cancelled 365 days after expiration. A new wireless phone number will be required to reactivate service once account is cancelled. Account balance limit is $500.
5. Monthly Plans and Packages.
Monthly plans and packages are good for a period of 30 days at the applicable charge. Monthly plans expire at 11:59 p.m. C.S.T. on the 30th day. When you first activate a plan, the day that the plan is activated counts as the first full day and counts towards the first 30 days. Accordingly, during the first month of activation, your plan may be less than a full thirty days depending on the time of plan activation.
6. Voice, Data & Messaging Services for Mobile Phones.
Voice, data and messaging services are available on smartphones and basic/messaging phones. Availability of specific services, the time period during which services are available, and eligible devices vary depending on the plan. Voice: Nationwide minutes included in the plans are intended for domestic use only unless you are on a Monthly plan that includes in-country calls while in Mexico & Canada. Calling from the U.S. includes calling from the 50 United States, Puerto Rico, & U.S. Virgin Islands. Additional charges apply to all other international calls. Unlimited Messaging: Unlimited messaging includes unlimited text, picture and video messages within the U.S., Puerto Rico, & U.S. Virgin Islands (and in Mexico and Canada on $60 Monthly plan) and to select countries. For a list of countries, go to att.com/gophoneIntlText.
Pay-Per-Minute plan includes the ability to make voice calls, send and receive text messages and use data. Voice calls, text messages and data usage are charged at the then prevailing per minute/per message/per usage rates. Messaging packages are available for an additional cost. Pay-per-use data service is available only on basic and messaging phones. If you are using data service on a pay per use basis, your account balance must be at least $5.
Daily plan includes unlimited nationwide calling and unlimited messaging for a rate charge assessed and paid each day the phone is used to make or receive voice calls, including a call to voice mailbox, or send a text or picture/video/sound message. The day for purposes of the Daily plan rate charge starts when you make a call, accept an incoming call, or send a message and ends at 11:59 p.m. based on the time zone in which you are located when you took action to activate the Daily plan. A minimum account balance sufficient to pay the Daily plan rate charge is required to place or receive the first call of the day or send a message. Data: Pay-per-use data service is automatically available for basic and messaging phones at the then prevailing pay per use data rate. In addition, a Data package is available for an additional charge for all device types. Once the Data package is depleted, basic/messaging phone users will automatically revert to pay-per-use data. To continue using data on a smartphone, customer will need to purchase another data package or customer will be restricted to Wi-Fi.
Monthly plans include unlimited nationwide calling and unlimited messaging. Certain Monthly plans may include data service, unlimited calling between the U.S., Mexico, and Canada, and unlimited in-country calling and messaging while in Mexico and Canada. For plans including calling and messaging in Mexico and Canada, both the number of texts and number of voice minutes used, made or received while in Mexico and Canada cannot exceed 50% of the total number of texts or voice minutes in a month for any consecutive three month period or service may be terminated. Data: Data availability and allotments vary by plan. Certain Monthly plans for smartphones include a high-speed data allowance and thereafter, unlimited data usage at reduced data speeds of up to 128 Kbps for the rest of the 30-day rate plan term. Certain Monthly plans for basic and messaging phones include a data allowance at speeds up to 3G and thereafter, unlimited data usage at reduced data speeds of up to 128 Kbps for the rest of the 30-day rate plan term. Actual speeds vary by device and location. For specific data allowance and speeds on these plans and other details, see the GoPhone brochure or go to att.com/gophoneplans. A data package is available on certain Monthly plans for an additional cost. Pay-per-use data is not available on Monthly plans.
GoPhone Annual Plan for SpareOne Emergency Phone:
SpareOne Emergency Phone device required. Includes an allotment of nationwide minutes and is good for 365 days upon payment of the applicable rate plan charge. As permitted by law, the applicable rate plan charge for each renewal period will automatically be deducted from your account balance at the beginning of the day (midnight Central Time) on your rate plan renewal date, which is 365 days from the date service began. Minutes are intended for domestic use only. International calls, text messaging, and data service is not supported.
7. Data Services for Tablets and Mobile Hotspots.
Data plans may only be used with eligible tablets, stand-alone mobile hotspot devices, and Car Connection device. Data plans include specific data allotments. Unused data allowances do not roll over. International data roaming is not available.
Car Connection Plan:
Audiovox Car Connection 2.0 Device required. Data plans for Car Connection device includes unlimited access via web, tablet, smartphone or app to information transmitted from your Car Connection 2.0 device. Your account will be funded automatically if you purchase the Car Connection bundle with the included credit and activate your account. If you purchase the Car Connection device without an included credit, you will need to fund your account within 26 days after you have activated service to begin using the device. As permitted by law, the applicable rate plan charge for each renewal period will automatically be deducted from your account balance at the beginning of the day (midnight Central Time) on your rate plan renewal date which is 365 days from the date service began.
8. GoPhone Wireless Home Services.
GoPhone Wireless Home Services include Monthly plans for GoPhone Wireless Home Phone ("WHP") service and GoPhone Wireless Home Phone & Internet ("WHPI").
911 calls are routed based on the wireless network automatic location technology. You should expect to provide your location address to the emergency response center responsible for sending first responders (e.g. police, medical assistance, or fire) to your location. WHP Device and Home Base (as defined below) have battery backup power and will work in the event of a power outage. However, a cordless phone connected to the WHP Device or Home Base will not operate during a power outage. To use backup battery power, you must plug a corded phone into the WHP Device or Home Base. Corded or landline phone equipment is not provided with service. For information on testing, storage, battery replacement, service limitations, and warranties, please refer to the device User Manual available at att.com/goHomeService.
GoPhone WHP ("GoPhone WHP") Monthly Plan:
AT&T Wireless Home Phone device ("WHP Device") required. GoPhone WHP service provides voice service only. WHP Monthly plan includes unlimited nationwide calling. Minutes are intended for domestic use only. Additional charges apply to international calls. Data service is not supported by GoPhone WHP service. Other compatibility restrictions apply. For details, see GoPhone Terms of Service.
GoPhone WHPI ("GoPhone WHPI") Monthly Plans:
AT&T Home Base ("Home Base") required. GoPhone WHPI service provides voice and data service. GoPhone WHPI Monthly plans include unlimited nationwide calling and an allotment of data. Other compatibility restrictions apply. For details, see GoPhone Terms of Service. Voice: Minutes included are intended for domestic use only. Additional charges apply to international calls. Data: Data allotments vary by plan and allow you to share monthly allotments among up to eleven (11) internet capable devices connected to Home Base. Any unused data allotment does not rollover.
Packages are good for 30 days. Voice, Data and Messaging packages contain a specific allotment of voice minutes, data usage, or messages. International Calling packages contain a specific allotment of voice minutes or reduced pay per minute rates. You must have an active (not expired) rate plan in order to purchase or renew a package. If your account balance expires before the last day of the package term, the package cannot be used and the remaining time on the package will continue to run unless you add money to your account during the remaining days of the package period. A package is depleted when you use the entire allotment. Renew a package before its expiration date and any unused allotment will roll over to your renewed package time period. Unlimited packages and the East Asia/India and Latin America/Caribbean packages do not roll over. Standard rates apply if package is not renewed after 30 days.
Monthly: When you add a data package to a Monthly plan that includes a data allotment, the use of data will be counted first against your data package instead of being counted against the data allotment of your plan. If a Monthly plan includes a data allotment, the unused portion of the data allotment in your plan will remain available for use until the last day of your rate plan term, provided you deplete your data package. Thus, you should not add a data package to a rate plan that includes a data allotment until your data allotment is about to be depleted. If you renew your plan during the term of your data package, any data remaining in your data package will continue to be used until the data package expires or is depleted. Daily: A Data Day Pass package for the Daily plan is available for an additional charge. The Data Day Pass package begins at the time you purchase the package and ends at 11:59 p.m. (C.S.T.) of the day following the day your data package is purchased. After a data package expires or is depleted, usage will be charged according to your underlying rate plan.
Monthly Messaging Packages:
Includes an allotment of nationwide messages (voice, picture or video) and may be added only to the Pay-Per-Minute plan.
Monthly International Calling Packages:
Countries and/or call destinations not included in packages will be charged at standard pay per use rates for international long distance. For details on pay per use charges, go to att.com/gointl. International Package: Includes an allotment of minutes from the U.S. to landline and/or mobile numbers in specific countries. For a list of countries, see att.com/gophineintLD. International Plus Package: Includes an allotment of minutes from the U.S. to landline and/or mobile numbers in specific countries. This package can only be added to select Monthly plans specified in the GoPhone brochure and may not be purchased more than twice within any 30 day period. If this package is purchased more than twice within any 30 day period, AT&T reserves the right to block international calling and/or suspend or terminate your GoPhone service. For a list of countries and details, see att.com/gophoneintlplus. East Asia/India Package: Includes unlimited calls from the U.S. to landlines and mobiles in China, India, Hong Kong, Singapore and South Korea plus reduced pay per minute rates to specific countries in the region. For a list of countries, see att.com/goasia. This package can only be added to select Monthly plans specified in the GoPhone brochure. Latin America/Caribbean Package: Includes reduced pay per minute rates to specific countries in the region. For a list of countries, see att.com/golatinamerica. This package can only be added to select Monthly plans specified in the GoPhone brochure. Dominican Republic Package: Unlimited calls to landlines and 10¢ per-minute calls to mobile numbers when dialing from the U.S. to the Dominican Republic. This package can only be added to select Monthly plans specified in the GoPhone brochure.
GoPhone WHS International Long Distance Package:
Contains an allotment of minutes from the U.S. to specific countries. This package can only be added to the GoPhone Wireless Home Phone or Wireless Home Phone & Internet Monthly plans. It may not be purchased more than twice within any 30 day period. If this package is purchased more than twice within 30 days, AT&T reserves the right to block international calling and/or suspend or terminate your GoPhone service. For a list of countries and details, see att.com/gowirelesshome.
Includes an allotment of nationwide minutes and is good for 30 days. This package can only be added to the Annual Plan for SpareOne Emergency Phone.
10. Pay-Per-Use Text/Picture/Video Messaging:
You may remove any pay-per-use service by contacting customer service. There is a charge per message sent or received, whether read or unread, solicited or unsolicited.
The absolute capacity of AT&T's wireless data network is limited; consequently, data services may only be used for permitted activities. Pricing and data allowances for data services are device dependent and based on the capabilities and capacity of each device. Data services are designed for use with one of the following device types: (1) Smartphones, (2) basic and messaging phones, (3) tablets (4) stand-alone mobile hotspot devices, (5) AT&T Home Base and (6) Car Connection device. Data only plans are available for use on tablets, stand-alone mobile hotspot devices, and Car Connection devices only. A data service designed for one type of device may not be used with another type of device. Data services and data plans do not allow access to corporate email, company intranet sites, and other business applications. Data speeds are not guaranteed and subject to your device limitations. AT&T may reduce your data throughput speeds at any time or place if your data usage exceeds an applicable, identified usage threshold during any billing cycle. AT&T will provide you with advance notice of the usage threshold applicable to your data plan, or any changes to the applicable usage threshold either by an email, text message or other appropriate means. Data usage is charged in five-kilobyte increments, and actual transport usage is rounded up to the next five kilobytes. Data charges are based on the location of the site receiving and transmitting service and not your location. Mobile broadband, 4G and 4G LTE access requires a compatible device. Data usage applies when using Instant Messaging, and downloading ringtones, games and graphics. In some cases, our network will resend data packets to ensure complete delivery. You will be charged for these re-sent packets. For more details on permitted and prohibited uses of data services, see GoPhone Agreement at www.att.com/gophoneterms.
Available for mobile phones on select plans only. Available only if your plan renews on time. Unused high-speed data (or up to 3G speeds on basic/messaging phones) from your monthly plan allowance rounds up to the nearest MB & carries over for one 30-day renewal period. Unused Rollover Data automatically expires after one renewal period or with any plan change (such as changing data amounts, cancellation or balance expiration). Rollover Data is used after your monthly high-speed plan allowance or any data package.
Data with Wi-Fi Hotspot/Tethering:
Tethering is a wireless or wired method in which your GoPhone mobile device is used as a modem or router to provide an internet access connection to other devices, such as laptops, network, tablets, smartphones, other phones, USB modems, network routers, mobile hotspots and other data-capable devices. Monthly plans enable data Wi-Fi hotspot/tethering on smartphones, and you may use such rate plans for tethering in the U.S., subject to your device limitations.
12. International Calling.
Per-minute international long distance charges apply in addition to regular airtime charges unless you purchase an International Calling package with an allotment of minutes or are on a Monthly plan that includes unlimited calling from the U.S. to Mexico and Canada. If you are on a Monthly plan with an allotment of nationwide minutes, your international long distance calls will not be counted against your voice allotment, but you will be charged 10 cents per minute plus the applicable international long distance charge for your international long distance minutes. See att.com/gointl for a list of available countries, rates and other details.
13. Unlimited Voice Services.
Unlimited voice services are provided for reasonably uninterrupted live dialogue between two individuals. AT&T may, in its sole discretion, terminate your Service or change your plan to one with no unlimited voice usage if AT&T reasonably determines or has a reasonable basis to believe that you are engaged in any of the following prohibited activities: (1) tethering GoPhone service except as expressly permitted herein; (2) maintaining an open line of communication to provide dispatch or monitoring services; (3) accessing or providing access to multi-party chat line services (separate calls initiated by you but not bridged together); (4) using the Service with a SIM box or SIM server network to generate or simulate voice calls; (5) transmitting broadcasts; (6) transmitting pre-recorded materials; (7) telemarketing; (8) initiating autodialed calls; (9) initiating any other calls or connections that are not for the purposes of uninterrupted live dialog between individuals; (10) using the Service for any fraudulent purpose; or (11) reselling or rebilling the Service either alone or as part of any other good or service).
14. Caller Number ID.
Your wireless number may be displayed on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your wireless number.
15. Conference Calling and Call Forwarding.
If your use of conference calling, including any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a 25¢ per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your rate plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the GoPhone service.
16. Off-net Usage.
For a listing of available off-net and international roaming locations, where per-minute usage or roaming rates apply, go to att.com/gophone. For any other off-net usage, AT&T may at its option, impose a per minute usage charge or terminate your service. AT&T will provide notice that it intends to take either of the above actions, and you may terminate your service.
17. GoPhone Multi-Line.
GoPhone Multi-Line is subject to the GoPhone Plan Terms set forth above, the GoPhone Terms of Service, and these additional terms and conditions in section 17 (collectively, "GoPhone Multi-Line Agreement"). Activation and use of a GoPhone Multi-Line Account or acceptance of an invitation to join a Multi-Line Account constitutes acceptance of the GoPhone Multi-Line Agreement. In the event of a conflict between the terms and conditions in this section 17 and the terms and conditions of the GoPhone Plan Terms and Terms of Service, these terms in section 17 will control. In the event the terms and conditions in this section 17 are silent as to any matter, the GoPhone Plan Terms and Terms of Service will control.
GoPhone Multi-Line Account:
To be eligible to activate or join a GoPhone Multi-Line Account, you must be an existing GoPhone customer with a basic or smartphone GoPhone phone plan, and the Account Owner must select an eligible monthly plan for each line on the Multi-Line Account. For details on availability, charges, restrictions, and conditions on eligible phone plans, go to att.com/gomulti. Consumer: GoPhone Multi-Line consumer accounts require one (1) active primary line ("Account Owner") and allow up to four (4) member lines ("Member") to be joined to the Multi-Line Account. Small Business: GoPhone Multi-Line small business accounts require one (1) Account Owner and allow up to nine (9) Members to be joined to the Multi-Line Account. AT&T reserves the right to increase or decrease the number of allowable lines on Multi-Line accounts without notice.
The Account Owner activates the Multi-Line Account and invites other GoPhone customers on a basic or smartphone GoPhone phone plan to join the Multi-Line Account. Upon activating a Multi-Line Account, the Account Owner will be un-enrolled from Auto Pay, if applicable, but can re-enroll in Auto Pay for the Account Owner's line once the Multi-Line Account is set up. The Account Owner selects an eligible rate plan for the Account Owner's line and for each Member line, and the Account Owner is responsible for paying monthly plan charges for all lines on the Multi-Line Account. If the Account Owner selects a monthly plan for a Member that is different from the Member's current monthly plan, the Member may lose access to packages or services that the Member had with the prior plan. One renewal date is established for all lines on the Multi-Line Account. The Account Owner may change the monthly plan for each line on the Multi-Line Account a maximum of one time per line, per plan term.
The Member is invited to join a Multi-Line Account by the Account Owner and must accept the invitation to be joined to the Multi-Line Account. By joining a Multi-Line Account, the Member consents to the disclosure of their customer proprietary network information (CPNI) to the Account Owner as set forth below. Upon accepting an invitation to join a Multi-Line Account, the Member's renewal date is aligned with the Account Owner's renewal date. In addition, the Member will be un-enrolled from Auto Pay, if applicable. The Account Owner will be responsible for choosing and/or changing the monthly plan and for paying monthly plan charges for the Member's line. If the Account Owner selects a monthly plan for the Member that is different from the Member's current monthly plan, the Member may lose access to packages or services that the Member had with the prior plan. Members will continue to have access to their own GoPhone account information but will not be able to access or make changes to the Multi-Line Account. Members will continue to select and pay for optional packages or pay-per-use services out of their own GoPhone account balance.
Plan data pro-ration:
Upon adding Members to the Multi-Line Account, each Member's renewal date is aligned with the Account Owner's renewal date. When a Member is added to the Multi-Line Account during the plan term, the high-speed data allowance for the Member's plan is pro-rated based on the number of days remaining in the term. The high-speed data allowance is also pro-rated any time the Account Owner changes the monthly plan for any line, including the Account Owner's line, after establishing the Multi-Line Account.
CONSENT TO DISCLOSE CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI), INCLUDING RATE PLAN AND OTHER ACCOUNT INFORMATION TO ACCOUNT OWNER: BY ACCEPTING AN INVITATION TO JOIN AN ACCOUNT OWNER'S MULTI-LINE ACCOUNT OR BY USING GOPHONE SERVICES WHILE PART OF A MULTI-LINE ACCOUNT, THE MEMBER CONSENTS TO DISCLOSURE OF CPNI AS DISCUSSED IN THIS PARAGRAPH. CPNI is information that relates to the type of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including rate plan, calling details, type of wireless services and other items relating to your wireless telecommunications services. Once a Member joins a Multi-Line account, the Member's GoPhone account information, including account history, rate plan information, call detail records, billing information, and voice and data usage information, will be shared with and accessible by the Account Owner of the Multi-Line Account. The Member has the right to restrict the disclosure of the Member's CPNI and other account information to the Account Owner. Restricting disclosure of the Member's CPNI will not affect any other service(s) to which the Member currently subscribes from AT&T, however, it will prevent the Member from being able to join a GoPhone Multi-Line Account, since this information (CPNI) is necessary for the Account Owner to manage the Multi-Line account. The Member's CPNI authorization is effective until the Member revokes it by removing the Member's line(s) from a Multi-Line Account.
Payment, Account refill, and Balance:
Payment is due immediately to activate the Account Owner's service on the Multi-Line Account. Upon adding a Member line to the Multi-Line Account, full monthly payment is due immediately to activate the Member's service, and then a pro-rated credit will be issued to the Multi-Line Account for the unused days of the remaining plan term for that Member. The applicable plan charge for each line on the Multi-Line account for each renewal period will automatically be deducted from the Account Owner's account balance at the beginning of the day (midnight Central Time) on the plan renewal date. The total payment due for all lines must be paid in order to renew service. Applicable plan charge for any GoPhone plan is not refundable and not exchangeable, and any unused services of the plan are forfeited if the Account Owner changes to another plan during the plan term. If the Account Owner's account balance is insufficient to pay the applicable rate plan charges for all lines on the Multi-Line account, you will not be able to use your plan services, data services, or any pay-per-use services until the Account Owner refills their GoPhone account with the applicable amount and the plans are renewed on all lines. Account balance limit is $500 for consumer Multi-Line Accounts and $500 for small business Multi-Line Accounts. Unused account balance is forfeited upon expiration.
You authorize us to provide CPNI and other account information to the Account Owner, and to allow the Account Owner to make changes to the Multi-Line Account, including new or extended service commitments and the purchase of products and/or services, upon the direction of any person able to provide information we deem sufficient to identify the person as the Account Owner. Such access will include, but is not limited to, the ability to view Multi-Line Account information, make changes to the plans under the Multi-Line Account, perform upgrades, view payment information, etc.