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How can I find family members who aren't locatable?
Try these options:
  • Make sure your child's device is powered on.
  • Turn on GPS on your child's device.
  • Allow location permissions in the child device's settings.
  • If you use the AT&T Secure Family Companion app, search for it on the child's device and make sure it's paired to your device. If the child deactivated the companion app, reinstall it.

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