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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Landline home phone](https://www.att.com/support/home-phone/) # Use AT&T Unified Messaging voicemail Learn how Unified Messaging and Voicemail Viewer can help you manage your home phone voicemail messages. * * * Set up and accessSet up and accessFeaturesFeaturesVoicemail ViewerVoicemail Viewer ### Use and manage Unified Messaging AT&T Unified Messaging lets you get voicemail for your home phone from a phone or computer. You can also use select features to manage messages in one place. __Set up your mailbox__ 1. Press __\*98__ on your home phone. You can also call your home phone number or the access number in your welcome letter. 2. Create a 6- to 10-digit PIN, then press __#.__ Enter it again to confirm. 3. Follow the prompts to create an 8-digit authentication code. You can use this code if you forget your PIN. 4. Say your name after the tone, and then press __#.__ Press __1__ to keep the recording or __2__ to record it again. 5. Follow the prompts to record a greeting or use the system greeting. __Listen to messages__ - From your home phone: Press __\*98__ or call your home phone number. - From another touch-tone phone: Call your home phone number. Press __\*__ when you hear your greeting. Enter your PIN and follow the prompts.. - From a web browser: Sign in to [um.att.com](http://www.um.att.com/ "Link opens in a new window.") with your Unified Messaging email address and password. ### Manage your mailbox and security __Change your voicemail PIN by phone__ 1. Press __\*98__ on your home phone or call your home phone number and press __\*__ when you hear the greeting. 2. Enter your PIN, and then press __#.__ 3. Press __4__ for mailbox settings, then __2__ for administrative options. 4. Press __1__ for security. 5. Press __1__ to change your PIN and follow the prompts. ### Reset a forgotten PIN After you enter the wrong PIN, follow the prompt to enter the 8-digit authentication code you created when you set up your mailbox. Then, create a new PIN. If you use Voicemail Viewer, update the app with the same PIN. ### Change your online password 1. Sign in to [um.att.com](http://www.um.att.com/ "Link opens in a new window."). 2. Select __Settings,__ then open __Security Settings.__ 3. Choose the option to change your online password. 4. Follow the prompts to create a new password. ### Quick Reference Guide Print the quick reference [UM pocket guide (PDF, 601KB)](http://www.att.com/support_media/images/pdf/uverse/um_pocket_guide.pdf). ### Combine home phone and wireless voicemail You may be able to add an eligible AT&T WirelessSM number to your Unified Messaging mailbox. AT&T Prepaid® numbers do not qualify, and both services should be in the same service area. - Save any wireless voicemail you need before you start. Your wireless mailbox and its stored messages will be removed, and messages will not transfer. - Your home phone greeting will be used for both numbers. You can record a separate wireless greeting after you combine the mailboxes. ### From your home phone - 1. Open your Unified Messaging mailbox. 2. Press __4__ for mailbox settings, then __2__ for administrative options. 3. Press __6__ for added settings, then __1__ to add an AT&T wireless number. 4. Enter the 10-digit wireless number, press __#,__ and follow the prompts. Send voicemail transcripts to email from um.att.com 1. Go to [um.att.com](http://www.um.att.com/ "Link opens in a new window.") and sign in. 2. Select __Settings,__ then __Mailbox Display Settings.__ 3. Choose __Create a text transcript of new voice messages.__ Select __Save and Close.__ 4. Select __Settings__ again, then __Message Forwarding and Out of Office Reply.__ 5. Choose __Forward incoming messages and keep original.__ 6. Enter the email address that should get your messages. 7. Choose __Include message management links in forwarded message.__ Select __Save,__ then __Close.__ You can also [forward voicemails to an email address from the AT&T phone portal](https://www.att.com/support/article/home-phone/KM1045714/). __FYI:__ Transcripts are made by an automated service. Noise, speech speed, pronunciation, and speakerphone use can affect accuracy. Short or unclear messages may not be transcribed. ### Use the AT&T Voicemail Viewer app First, set up your Unified Messaging voicemail using the steps in the first tab. Then, sign in to the Voicemail Viewer app with your 10-digit phone number and your 6- to-10-digit PIN. For help, [contact us](https://www.att.com/support/topic/local-long-distance/). Have the following info handy: - The phone number associated with your mailbox - The device you’re using to access the app - The problem you’re having __Important:__ The Voicemail Viewer app is no longer available for download. If you already have the app, you can keep using it with a supported device and software version. Standard data charges may apply. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * Can I download Voicemail Viewer for Unified Messaging? No. Voicemail Viewer is no longer available for download. If you already have the app, you can keep using it with a supported device and software version. Standard data charges may apply. What if I forget my Unified Messaging PIN? Use the 8-digit authentication code you created when you set up your mailbox. Follow the phone prompts to enter the code and create a new PIN. Will my wireless messages transfer when I set up Unified Messaging? No. Your wireless mailbox and its messages will be removed. Save any messages you need before you combine the mailboxes. Why is my Unified Messaging voicemail transcript missing or wrong? Transcription quality can change based on noise, speech speed, pronunciation, and speakerphone use. Ask callers to speak slowly and clearly in your greeting. * * * Last updated: November 9, 2026 * * * ### Was this info helpful? 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