Here are some common reasons why your bill might have changed.
- Device upgrade or recent transaction: Did you recently get a new line, phone or device? You likely have activation or upgrade fees. These are in addition to other applicable charges, taxes, and fees.
- Data overages: Did you go over your wireless or internet data limit? You may have an overage charge.
- Updates to plan or add-ons: Did you recently change your plan or add-ons? Did you add a premium channel to your lineup or order Pay-Per-View? You may have partial-month charges or credits.
- Promotion ended: At the end of a promo period, any credits you get from that promo will stop. Your bill will increase by that amount.
- Other fees: Miss your payment date? You’ll have a late payment fee for payments made after your due date. There is also a restoral fee for any services you want restored after suspension.
See all wireless fees
See all internet fees
- Account changes: Have you updated your service address? The changes may affect the fees and taxes due on your bill.
- Mobile purchases: If someone on your account bought ringtones, wallpapers, games, music, or other downloadable content, you may have charges on your bill.
- Credits or adjustments: It takes at least two bill periods for credits and other adjustments to show on your bill after we process them.