Before you troubleshoot any errors, first check for an outage.
- If there's an outage, hang tight. We're working to get you back online.
- If there's not an outage, continue with the steps.
NAD-2402, NAD-2403, or NAD-2701
- Make sure all AT&T cables are securely connected.
- If you have AT&T Fiber, unplug your Fiber box’s power supply from the wall for 10 seconds and then plug it back in.
- Press and release the red Reset button on the back of your gateway to restart it. This can take up to 10 minutes.
- Watch the broadband or service light. When you see a solid green light, close and reopen your browser.
NAD-2507S
- Make sure all AT&T cables are securely connected.
- Pull out the SFP module and carefully reinsert it into the gateway. Also confirm that the module installed in your gateway is the one that came with it.
- Press and release the red Reset button on the back of your gateway to restart it. This can take up to 10 minutes.
- Watch the broadband or service light. When you see a solid green light, close and reopen your browser.
NAD-2901 or NAD-2902
- Make sure all AT&T cables are securely connected.
- Verify any device connected to your phone line has a DSL filter and is securely connected.
- Confirm the green data cable connects the filter to the broadband gateway port.
- Check to make sure the phone port goes to the phone line, and the DSL line goes into the DSL filter.
- Revert any recent change to your wires, splitters, or faceplates. Or, check out different service options.
- Confirm the advanced gateway setting (Broadband, then Configuration, then Broadband Override) is set to Auto. Or, if you have a 5268AC gateway, go to Settings, then Broadband, then Link Configuration and see if it’s set to Automatic Ethernet/DSL.
- Press and release the red Reset button on the back of your gateway to reboot it. This can take up to 10 minutes.
- Watch the broadband or service light. When you see a solid green light, close and reopen your browser.