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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Internet](https://www.att.com/support/internet/) # Check reward status for switching to AT&T Fiber Find out how to claim and check the status of your reward for switching to AT&T Fiber. * * * DETAILED INFO Welcome to AT&T Fiber®. We’ll reimburse your cancellation or early termination fee from your previous provider. We’ll send you a reward notification by email, and it will include a claim number and instructions. Complete the claim form within 75 days, and we’ll send you the reward as an AT&T Visa reward card. Here’s how to apply: 1. Go to the [Reward Center](https://rewardcenter.att.com/home.aspx "Link opens in new window") and enter your claim number or AT&T account number and ZIP Code. 2. Upload a copy of your previous provider’s bill showing the early termination fee. The previous provider’s bill must: - Be within 60 days of your AT&T Fiber order. - Include the same last name or address on your current AT&T bill. 3. Select __Go__ to see your rewards. 4. Choose __Claim it now__. 5. Confirm and accept the __Terms & Conditions__, then select __Continue__. 6. Enter an email address or a phone number so we can keep you posted on your reward status. __FYI:__ You’re only eligible to participate one time. Business accounts don’t qualify * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * When can I expect to get my reward? You’ll get your reward card three to four weeks after you upload a copy of your last provider’s bill which shows your early termination fee. You must claim your reward within 75 days of your reward notification date and still have active AT&T internet service. [Check your reward status now](https://rewardcenter.att.com/home.aspx "Link opens in new window") Which fees are eligible for the reward? Only the early termination fee is eligible for reimbursement. We don’t reimburse any additional taxes, service fees, return equipment fees, disconnect fees, or other charges. [Claim your early termination fee reward](https://rewardcenter.att.com/home.aspx "Link opens in new window") Why did I get an invalid document error message? Your last provider’s bill must show the cancellation or early termination fee. Depending on the provider, it may be on the bill before your final statement or on a bill that arrives after your final statement. If you don’t see those charges on your bills, please ask your previous provider to send it to you. If you upload an invalid document, we’ll send you a postcard. You’ll have 30 days to upload the correct documentation to our Reward Center. Can the reward be mailed directly to my previous provider or my account? No. We only send the reward card to the person whose name is on the AT&T account. We’ll send it in the form of a AT&T Visa Reward Card. It’s still your responsibility to pay the early termination fee to your previous provider. How do I get info about my rewards? 1. Go to the [AT&T Reward Center](https://rewardcenter.att.com/home.aspx "Link opens in new window"). 2. Fill out the form. 3. Follow the prompts to get details about your reward. [Check your AT&T reward status now](https://rewardcenter.att.com/home.aspx "Link opens in new window") * * * Last updated: April 2, 2025 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Wi-Fi gateways & equipment Learn about internet and Wi-Fi connections, tools, and security. Advanced information Apps & tools Home network & Wi-Fi gateway connections Security & safety Web browsing & internet speeds ### Did you get the help you needed? 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