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Cancel wireless service or remove a line

Learn how to remove a wireless line from your account or cancel service.


Before you cancel service or remove a line

If you have an installment plan

The remaining unpaid installment balance is due immediately when you cancel the line linked to the plan. The balance will appear on your next bill. This includes accessory installment agreements.1  Learn how to pay off an installment plan.

If you don't have an installment plan

You'll have to pay an Early Termination Fee (ETF) if you cancel before the end of your service commitment. We prorate your ETF for each full month you complete. Find out how to estimate your ETF if it applies.

If you activated a device within the last 14 days

  • You can find out how to return your device and cancel service on the AT&T Wireless Return Policy page.
  • If you placed an online order, you don’t have to pay a restocking fee for returns that fall under the 14-day return policy. Did you pick up an online order in the store? Go to one of our stores to have the restocking fee waived. Fee waiver is subject to change.

You matter to us

Have you checked out your AT&T THANKS® benefits lately? Enjoy insider access to special events like movies, concerts, and sporting events. Explore all the exclusive offers waiting for you today. The more products and services you add, the more awesome benefits you get. Learn more about AT&T THANKS

This benefit is only available if you have AT&T Wireless, DIRECTV®, U-verse TV®, or AT&T Internet service with AT&T.

Cancel service or remove a line

Are you sure you want to cancel? Maybe consider one of these options:

For New York and Illinois wireless accounts only:  If you ordered service online, you may be eligible to cancel that wireless service online at  If you don’t already have one, you’ll have to sign-up for an AT&T account to submit an online cancel request.

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Have questions about your Wireless service? Explore our community forums for answers.