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Troubleshoot your wireless voicemail

Learn how to fix common voicemail issues.

Set up voicemail

If you have a new phone, or recently changed your phone or SIM card, you may need to set up your voicemail. Go to Device Support to learn how to set up voicemail.

Make sure to set up your voicemail within 60 days of activation or it’ll be automatically removed from your account.

Check Call Forwarding settings

Learn how to turn Call Forwarding on and off to fix issues when all or none of your calls are going to voicemail.

Confirm wireless coverage and signal strength

Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail alerts. Here’s how to check your signal strength:

  1. Turn your phone off for 10 seconds and then back on.
  2. Call 611 as a test.
  3. Do one of the following:
    • If the test call is successful, press and hold 1 to call voicemail.
    • If your test call fails, confirm you have wireless coverage.
    • If Visual Voicemail won't download, press and hold 1 to check your messages.
    • If you aren't getting voicemail alerts and you aren't traveling outside of our wireless coverage area, see how to turn voicemail notification alerts on and off.

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Last updated: December 9, 2025

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