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Replace a lost or stolen phone or device

Learn about your options.


Before replacing a device

  1. Try to find your phone or device.
  2. If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.
Keep in mind: If you have an installment balance, you still have to pay the remaining installment balance on your lost or stolen device. Also, you must stay on an eligible wireless plan during your installment plan term.

Options for replacing a device

Looking for more help? Explore insurance and warranty options

Next steps after replacing your phone or device

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Community forums

Have questions about your Wireless service? Explore our community forums for answers.