Replace a lost or stolen phone or device

Learn about your phone or device replacement options.


Before you replace a device

  1. Try to find your phone or device.
  2. If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.
Keep in mind: If you have an installment balance on your lost or stolen device, you still have to pay the remaining balance. You must also stay on an eligible wireless plan during your installment plan term.

Ways to replace your device

Last updated: February 23, 2023

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