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Transfer device upgrade eligibility

Find out how to transfer device upgrade eligibility to another line on your wireless account.


What to know

If a line on your account is eligible for upgrade, you may be able to transfer that upgrade to another line on the same account. You have to go to an AT&T store or call us to transfer your eligibility.
  • Only the account owner, retail authorized user, or authenticated caller can transfer an upgrade. Learn more about user permissions
  • The transferring and receiving lines must have the same type of device. For example, you can transfer a smartphone upgrade to another line with a smartphone, but you can't transfer it to a line with a tablet.

If your smartphone isn’t on an installment plan

When you transfer upgrade eligibility to another line on your account:
  • The line transferring the upgrade must accept any installment terms currently on the line getting the upgrade.
  • You must upgrade the receiving line’s device during the transfer process.
Example: A mother is eligible for an upgrade, but her son needs a new phone. Her son has six months left on his installment plan.
  • The mother transfers her eligibility to her son’s line. She then assumes the remaining six months of the installment plan on her line.
  • The son upgrades to a new smartphone with a new AT&T Installment Plan or AT&T Installment Plan with Next UpSM.

If your smartphone is on an installment plan with a balance

Before you can transfer upgrade eligibility to someone on your account, you need to pay off the balance or trade in your phone (if you have an eligible plan).

Find out if your plan is trade-in and upgrade eligible

When you transfer your upgrade eligibility, you:
  • Must trade it in from the transferring line within 14 days. Learn more about turn-in requirements.
  • Can replace your phone by buying a device outright or bringing your own device.
Example: A father is eligible for an upgrade and has an installment balance, but his daughter needs a new phone. Plus, the daughter has three months remaining on her installment plan.
  • The father gives the daughter his upgrade eligibility and acquires the remaining three months of her installment plan. He trades up his current smartphone and brings an older smartphone that he already owns.
  • The daughter gets a new smartphone on an installment plan. The new installment plan is attached to her line.

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