Turn in smartphones on installment plans

• You must pay 50-80% of the total sales price for your device under your installment plan. The percentage amount depends on your installment plan.
  • If you have an AT&T Installment Plan with Next Up℠ and an active Next Up option, you can upgrade early.
  • Find out how to view your installment balance and pay to upgrade.
• Your account must be in good standing.
• You must return your smartphone in good physical and functional condition. See the examples section for pics of smartphones you can’t turn in.
• You must buy a new, eligible smartphone on an eligible installment plan with qualifying service.

Heads up: We check each smartphone for turn-in eligibility. If your phone isn’t in good physical and functional condition, we’ll charge you the remaining installment balance.

User locks

If you have a feature like Find My iPhone^® enabled or have a user lock on your phone, you can’t turn it in.

Physical damage

If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.

Damaged screen



Damaged casing or frame



Excessive wear



Missing keys or buttons



Broken camera lens

Modification or unapproved additions

If you added things to your phone, you can’t use it as a turn-in. Examples include paint, decals, modified buttons, or other changes.