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Turn in smartphones on installment plans

Have an installment plan and want to upgrade to a new smartphone? Get details on turn-in requirements and see pics of what isn’t acceptable.


Before you can turn in your smartphone

  • You must pay 50-80% of the total sales price for your device under your installment plan. The percentage amount depends on your installment plan.
  • Your account must be in good standing.
  • You must return your smartphone in good physical and functional condition. See the examples section for pics of smartphones you can’t turn in.
  • You must buy a new, eligible smartphone on an eligible installment plan with qualifying service.
Heads up: We check each smartphone for turn-in eligibility. If your phone isn’t in good physical and functional condition, we’ll charge you the remaining installment balance.

Examples of smartphones you can’t turn in

User locks

If you have a feature like Find My iPhone® enabled or have a user lock on your phone, you can’t turn it in.

User lock

Physical damage

If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.

Damaged screen

Damaged screens

Damaged casing or frame

Damaged casing

Excessive wear

Excessive wear

Missing keys or buttons

Missing keys or buttons

Broken camera lens

Broken camera lens

Modification or unapproved additions

If you added things to your phone, you can’t use it as a turn-in. Examples include paint, decals, modified buttons, or other changes.

Image of non-manufacturer faceplates or modifications to the smartphone

If you can’t turn in your smartphone

You still have options:
  • File a claim. Have AT&T device protection? You may be able to file a claim and get a replacement phone to turn in with your installment plan. Learn how to file a claim
  • Use the AT&T Trade-in Program. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the turn-in value of your phone. We decide the turn-in value by the smartphone make, model, and condition. If your smartphone has no turn-in value, we'll gladly recycle it for you. Start an AT&T trade-in online

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