Turn in smartphones on installment plans

Have an installment plan and want to upgrade to a new smartphone? Get more info about turn-in requirements and see pics of what is and isn’t acceptable.

DETAILED INFO

Before you can turn in your smartphone

You must pay 50-80% of the total sales price for your device under your applicable installment plan. The percentage amount depends on which installment plan you’re on.

If you have an AT&T Installment Plan with Next Up℠, you must also have an active AT&T Next Up℠ option to upgrade early.
Find out how to view your installment balance and pay to upgrade

Your account must be in good standing.
You must return your smartphone in good physical and fully functional condition. See the examples section for pics of smartphones you can’t turn it in.
You must buy a new, eligible smartphone on an eligible installment plan with qualifying service.

Heads up: We check each smartphone for turn-in eligibility. If your phone isn’t in good physical and fully functional condition, we’ll charge you the remaining installment balance.

Examples of smartphones you can’t turn in

User locks - If you have a feature like Find My iPhone^® enabled or have a user lock on your phone, you can’t turn it in.
Physical damage -If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in. See these examples:

Damaged screen

Damaged casing or frame

Excessive wear

Missing keys or buttons

Broken camera lens
Modification or unapproved additions - If you added things to your phone, you can’t use it as a turn in. Examples include paint, decals, modified buttons, or other changes.

If you can’t turn in your smartphone

You still have options:

File an insurance claim. Have AT&T device protection? You may be able to file a claim and get a replacement phone to turn in with your installment plan. Learn how to file an insurance claim
Use the AT&T Trade-in program. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the turn-in value of your phone. We determine the turn-in value by the smartphone make, model, and condition. If your smartphone has no turn-in value, we'll gladly recycle it for you. Start an AT&T trade-in online

Last updated: November 5, 2020