Support options for people with disabilities

Learn how to get specialized customer service, like bills in Braille or large print, and find other accessibility options.

How to get specialized customer support

Wireless phone support

Have a disability and wireless service with us? You can get specialized support through the National Center for Customers with Disabilities (NCCD). For example, you can get help receiving your bill in an accessible format like Braille or large print. You can also get answers to questions about:
  • Braille billing
  • The Directory Assistance Exemption Program
  • Text and data plans for people who are deaf, hard of hearing, or have a speech disability
  • Equipment and accessories
  • Features and services
  • Calling plans that fit your needs
You can call the NCCD from 10 a.m. to 10 p.m. ET, Monday through Friday, at 866.241.6568. Using a teletypewriter (TTY)? Call 866.241.6567.

Wireline phone and U-verse TV support

Have our wireline or U-verse TV® service and a disability? The Disability and Aging Center can help you get your bill in a format like Braille or large print. They can provide answers about your account. They can also help you find out if you can get a discount on local directory assistance (411) or local toll calls.

The Disability and Aging Center is available from 9 a.m. to 8:30 p.m. ET, Monday through Friday and from 8:00 a.m. to 5:15 p.m. ET on Saturday. You can make voice calls to the Disability and Aging Center at 800.772.3140. Or, make landline TTY calls to 800.651.5111.

Additional info

Accessible traditional home phone equipment

Check out available home phones and accessories from Clarity® to get just what you need for better communication. Get phone support by calling 800.426.3738.

Real-Time Text (RTT)

RTT allows for character-by-character transmission of messages in an alternative text format. As a sender types a message on their device, text (by letter or symbol) displays on the receiving device. Learn more about AT&T Real-Time Text (RTT).

Mobile accessibility for phones, tablets, wearables, smart TVs, and mobile apps

The Global Accessibility Reporting Initiative (GARI) is a multilingual online tool that can help you find accessible mobile devices and apps.

Explore GARI

Directory assistance

If a disability makes it hard for you to use a phone or access a phone directory, you may qualify for discounted local directory assistance (411). Learn about the Directory Assistance Exemption Program
Last updated: December 7, 2022

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