We’re upgrading our network to bring you more security and reliability. These upgrades mean that your phone and SIM card won’t work since we shut down our 3G network.
To stay connected to our network, you’ll have to replace your SIM card.
Call us at 800.331.0500 or find a store near you. To protect or your account, only the account owner or retail authorized user can order and activate a new SIM card.
Pick up a SIM card from one of our stores or from an AT&T national retailer like Walmart, Best Buy, or Target.
Tip: If you're going to a national retailer, call first to make sure the SIM card kit is in stock.
Not sure if your device will continue to work on our network? Check device compatibility (PDF, 209KB)
To replace your old SIM:
Need help learning how to insert a new SIM card? Go to our device tutorials, select Insert SIM & memory card, and choose the option for your device.
Before you turn off your device, there are a few steps to follow.
Learn how to activate new SIM card.