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Access your Business Voicemail

Find out how to access your AT&T Voicemail using a variety of methods and how to reset your access PIN.


ArticleDETAILED INFO

Learn about accessing your voicemail or changing your PIN

You can access your AT&T voicemail from your business phone, mobile device, or computer. Your voicemail box is protected by a numeric PIN that you enter to access your messages. You can reset your PIN online or on your phone.

Access voicemail from your business phone
  • Call *98 from your business phone.

Access voicemail from a non-business phone
  1. Call your business phone number.
  2. Press * to skip the voicemail greeting, and then follow the prompts to listen to voice messages.

Access voicemail by calling your access number
  • Call your access number from any phone, and follow the prompts.

To find your access number
  1. Sign in to myAT&T for Business using your Member ID and password. If you don’t have a myAT&T account, register to establish your Member ID and password.
  2. From the Overview page, select (+) My Digital Phone card.
  3. Then, either:
    1. Scroll down to My Voicemail & Phone Features card.
    2. Select Check or manage voicemail & features.
    Or
    1. Select Manage my Plan from My Plan Card.
    2. Scroll to Features section.
    3. Select View and manage all AT&T Phone features.
  4. Select Phone Features.
  5. Under Call Forwarding, look for the 10-digit phone number following Forward to Voice Mail. That 10-digit phone number is your access number.

    Note: Keep in mind that when calling into voicemail remotely, you may incur additional access charges for non-local calls, hotel services charges, or cellular charges.

Access voicemail from your wireless device
  1. Call *98 from your business phone and follow the prompts to set up your Messaging mailbox. You can skip this step if you’re already using Messaging.
  2. Go to att.com/vmviewer to see if your wireless device qualifies for Voicemail Viewer.
  3. If Voicemail Viewer is available for your device, follow the installation instructions available on the website. Use your 10-digit business phone number and the 6-digit numeric PIN associated with your Messaging mailbox during the setup process.
  4. After you've installed the Voicemail Viewer app, open it to access your voicemail messages. (Standard data usage charges may apply.)
Note: Certain browser versions may not support the streaming message files. In these cases, download the message before playing it.

Change your PIN by phone
  1. Call *98.
  2. When prompted, enter your voicemail PIN.
  3. Press 1 to change your PIN.

Access voicemail from the AT&T website using your computer
  1. Sign in to myAT&T for Business using your Member ID and password. If you don’t have a myAT&T account, register to establish your Member ID and password.
  2. From the Overview page, select (+) My Digital Phone card.
  3. Then, either:
    1. Scroll down to My Voicemail & Phone Features card.
    2. Select Check or manage voicemail & features. The Voicemail logs will be presented there.
    Or
    1. Select Manage my Plan from My Plan Card.
    2. Scroll to Features section.
    3. Select View and manage all AT&T Phone features. The Voicemail logs will be presented there.
  4. A listing of your voicemail messages appears, and you can access your call logs, address book, phone features, and voicemail settings.
  5. To delete, move, or find more actions, including Call Forwarding options, select the buttons above the messages.

Access your voicemail using Voicemail Viewer on your computer
  1. Call *98 from your business phone and follow the prompts to set up your Messaging mailbox. You can skip this step if you’re already using Messaging.
  2. Go to att.com/vmviewer to see if your computer qualifies for Voicemail Viewer.
  3. If Voicemail Viewer is available for your computer, follow the installation instructions on the website. Use your 10-digit business phone number and the 6-digit numeric PIN associated with your Messaging mailbox during the setup process.
  4. After you've installed the Voicemail Viewer app, open it to access your voicemail messages. Standard data usage charges may apply.

Change your PIN online
  1. Sign in to myAT&T for Business using your Member ID and password. If you don’t have a myAT&T account, register to establish your Member ID and password.
  2. Select (+) My Digital Phone card.
  3. Select Manage my Plan from My Plan Card.
  4. Scroll to My voicemail.
  5. Select Change my PIN, and then follow the instructions.

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