Device help

Get step-by-step help and info for your device.

Get the Arlo App

Download and install the Arlo app.

Remove a Camera from the Arlo Account

Remove a device from the Arlo account.

Battery Life

Tips on how to extend your battery performance.

Charge the Battery

Tips on charging your battery.

Camera Mount

How to mount the Arlo camera.

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset.

LED Indicators

This article provides an overview of the status bar & indicators.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Store Recordings

Managing cloud and memory card recordings.

Talk & Listen

Talk and listen through the Arlo using the microphone.

View Recordings or Live Streaming

Access recordings or view live streaming.

Change Settings

View and Update Device Settings.

Find IMEI, Phone Number & Serial Number

View the device IMEI, phone and serial numbers.

Software Version

Determine your current device's software version and check for updates.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Having device issues?

Fix common service and device problems.