Reset Device

Reset Device

Perform a soft, factory, and alternate master reset of the device.


INSTRUCTIONS & INFO
  1. POWER CYCLE YOUR DEVICE: From the home screen, navigate to and select the Arlo app.
    device 5195/9006185_01.jpg
  2. Enter your Email and Password, then select Log In.
    device 5195/9006185_02.jpg
  3. Select the Devices tab, then select the Settings icon next to the desired device.
    device 5195/9006185_03.jpg
  4. Select the Camera On/Off switch to turn the camera on or off.
    Note: If you are unable to turn your device off, remove and re-insert the battery.
    device 5195/9006185_04.jpg
  5. RESTART YOUR DEVICE: From the desired device's Settings screen, scroll to and select RESTART.
    Note: Select OK to confirm.
    device 5195/9006185_05.jpg
  6. RESET ARLO WHILE CONNECTED TO THE CLOUD: From the desired device's Settings screen, scroll to and select REMOVE DEVICE.
    Note: Select OK to confirm. Follow the steps to set up a new device.
    device 5195/9006185_06.jpg
  7. RESET ARLO WHILE DISCONNECTED FROM THE CLOUD: Press the Sync button on the camera. You will hear a clicking sound.
    device 5195/9006185_07.jpg
  8. Hold the QR code in front of the camera until you hear a chime sound. The camera will now reset to factory default settings.
    device 5195/9006185_08.jpg

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