Question 1

How do I find out if home internet from AT&T is available in my area?

Accepted Answer

Use the AT&T home internet web portal to check which home internet service is available at your address.

For AT&T Fiber internet availability, the AT&T Fiber internet availability map displays metros where AT&T Fiber is available.

If AT&T Fiber isn’t available at your address, you may still be able to get AT&T Internet Air. AT&T Internet Air is our wireless home internet service delivered over the reliable AT&T 5G network.

Question 2

How much does home internet from AT&T actually cost?

Accepted Answer

AT&T offers different types of home internet services, including AT&T Fiber and AT&T Internet Air, depending on your location.

AT&T Fiber has a range of internet service plans, up to 5 GIG speeds.¹ Pricing depends on speed, availability, market and available discounts.

Perform an internet speed test to better understand what your current speed is and which plan is right for you.

AT&T Internet Air is one simple plan with straight-forward pricing as low as $47 / mo. plus taxes with eligible wireless service.²

¹ Speeds based on wired connection. Actual speeds may vary. For 5 Gig, single device wired speed maximum 4.7 Gbps. For more info, visit att.com/speed101.
² 5G coverage not available everywhere. LTE coverage may be used depending on signal availability at your address. AT&T may temporarily slow data speeds if the network is busy.

Question 3

What are the best deals on home internet from AT&T?

Accepted Answer

AT&T home internet deals are widely available for both AT&T Fiber and AT&T Internet Air services. Whether you're new to AT&T or already have services, there are several deals to take advantage of. Get powerful home internet for as low as $42/mo + taxes & fees.¹

New AT&T Fiber customers are eligible for a $200 reward card with purchase of 2 GIG or 5 GIG high-speed internet plans.²

Customers who bundle AT&T Fiber or AT&T Internet Air service with AT&T unlimited wireless plans are eligible for a 20% discount each month.

¹ Price plus taxes after discounts: 20% with eligible AT&T wireless service,  $10/mo. AutoPay & paperless bill. Discounts start within three bills.
² Reward card offer: Redemption required. Limited availability/areas.

Question 4

What type of home internet connection is right for me?

Accepted Answer

The right type of home internet connection depends on your location, budget and usage. Internet speed and bandwidth requirements typically depend on the number of connected devices on your home network and your intended internet activities.

If you want to quickly download large files, stream video in 4k resolution or make video calls, those activities will have a greater requirement for high-speed internet than if you’re using your internet service to simply check e-mails and or browse the web – especially with multiple users in a household.

The home internet service available to you will depend on where you live. Not all speeds are available in all areas. You can check internet availability at your address to find out which AT&T home internet services are available to you. Price may also be a consideration when looking for the best internet provider. For customers looking for affordable internet plans, AT&T has plenty of options and available discounts.

Question 5

If I want a faster internet connection, can I upgrade my home internet?

Accepted Answer

Yes, you can upgrade your home internet speed by either selecting a higher speed plan or service, or by upgrading equipment, depending on your location and service availability.

Simply log in to your existing myAT&T account and navigate to ‘Services’. After selecting home internet, select ‘Explore or Change internet plans’. If a faster internet plan is available at your address, you can follow the prompts to upgrade your internet plan.

Where available, you might consider upgrading to an AT&T Fiber internet plan. Fiber optic internet delivers data faster than traditional copper internet. In fact, AT&T Fiber with 5 GIG speeds delivers our fastest residential internet.¹ The cost of upgrading to an AT&T Fiber plan will vary depending on the plan you choose.

¹ Limited availability. Speeds based on wired connection. Actual speeds may vary. For 5-Gig, single device wired speed maximum 4.7Gbps. For more information go to www.att.com/speed101.

Question 6

What is a good broadband internet speed for my household?

Accepted Answer

When considering what a good broadband speed is for your household, you may want to evaluate the amount of bandwidth you need. The suggested bandwidth for a household depends on the number of users, number of devices, and types of activities for which you will use internet service.

Some internet activities perform better with high-speed services. Examples might include transferring large data files or streaming high-definition video.

Other applications do not require fast internet speeds to complete. Examples might include sending short e-mails without attachments or basic web browsing.

The FCC recommends having an internet connection starting at greater than 25 Mbps for users with more than one device running multiple high-demand applications like streaming HD video or multiparty video conferencing.

You can check out the speed of your current internet service by running an internet speed test.

For more information about the broadband speeds of our internet plans, please check out our guide to understanding internet speed.

Question 7

How do I increase my internet speed?

Accepted Answer

When looking to increase your home internet speed, you may consider choosing a high-speed internet service or optimizing your home network.

Even with the highest internet speed available, an underpowered or outdated Wi-Fi device can potentially limit performance. That's why AT&T provides modems and routers that can properly handle our high-speed internet plans.

If you are getting diminished speeds when outside of the optimal range of your router, you may consider AT&T Smart Wi-Fi extenders to increase the effective area of your home Wi-Fi network.

For more information on optimizing your home network, you can reference this step-by-step guide on how to speed up your home internet.

If you are interested in upgrading to a faster internet plan, you can check which home internet plans are available in your location.

Question 8

Does AT&T offer DSL internet service?

Accepted Answer

AT&T no longer offers DSL service, but Fiber high-speed internet or wireless home internet delivered over the reliable AT&T 5G network may be available in your area.¹ Check internet availability here.

¹ 5G coverage not available everywhere.

Question 9

How do I contact AT&T customer service for my home internet?

Accepted Answer

You can reach us in a few ways. Whether you want to call, chat online or read our forums, we’re always happy to help. AT&T customer service phone number: 800.288.2020.

Question 10

Does home internet from AT&T have security features?

Accepted Answer

If you have AT&T Fiber, you already have access to AT&T ActiveArmor^SM security features.

AT&T ActiveArmor internet security is 24/7 proactive security for AT&T Fiber customers that helps stop threats before they get to you.¹ Your security is our top priority, which is why all AT&T Fiber plans include standard features with AT&T ActiveArmor at no extra charge.

You can access and manage your AT&T ActiveArmor internet security features with the AT&T Smart Home Manager app. You also have the option to unlock advanced privacy, and protection features for $7/mo. (plus taxes) through the Smart Home Manager app.²

With the combined protection of standard and advanced ActiveArmor security features, you can better protect your personal data. In addition to encrypted VPN service, enhanced browser security, and threat monitoring, you’ll also receive alerts for at-risk devices, at-risk passwords, and leaks of personal information.³

Learn how to take advantage of advanced security tools and features

¹ Guards against known threats only. Compatible gateway and Smart Home Manager app required. Security features must be enabled.
² Available to AT&T Fiber customers. Security features must be enabled. May not protect against user-authorized access to home network and detect all compromises of leaks of your personal data.
³ May not detect all compromises or leaks of your personal data.

Question 11

Do AT&T home internet plans require an annual contract?

Accepted Answer

No annual contracts here &mdash; AT&T home internet plans have no hidden fees and come with unlimited data.

Question 12

Are there equipment fees for AT&T home internet?

Accepted Answer

No, you won&rsquo;t find any surprise equipment fees with AT&T home internet, whether you choose AT&T Fiber or Internet Air. The hardware you need is included.

Question 13

How is AT&T Fiber home internet different from cable internet?

Accepted Answer

AT&T Fiber uses advanced fiber optic technology, which means faster speeds, and more reliable connections compared to traditional cable internet. It&rsquo;s a noticeable upgrade for streaming, gaming, and working from home.

Question 14

Does AT&T home internet include unlimited data?

Accepted Answer

With both AT&T Fiber & Internet Air, you get unlimited data. You can stream, game, and browse with no data caps and no overage fees to stress about.

Question 15

How does AT&T home internet installation work?

Accepted Answer

Getting set up is easy! Depending on the AT&T home internet plan that you choose and whether fiber lines already run into your home if eligible for AT&T Fiber, you’ll either self install or have an AT&T professional technician install your internet service.

If eligible for AT&T Fiber home internet and no fiber lines run to the home, a professional technician will handle the installation and make sure everything works perfectly before they leave, so you can start enjoying your internet right away.

For AT&T Internet Air, it’s a quick and easy self install. You’ll simply download the AT&T Smart Home Manager app, sign in and proceed through the prompts to setup your All-Fi Hub. Should you need support, dedicated customer service is available at any time.

Question 16

What is AT&T Fixed Wireless Internet?

Accepted Answer

AT&T Fixed Wireless Internet is a home internet service that uses a dedicated outdoor antenna to connect to a nearby cell tower, delivering high-speed internet to rural and underserved areas where traditional wired options aren’t available. Fixed Wireless Internet is designed for permanent installation and specifically targets locations with limited broadband choices.

AT&T Internet Air is the latest wireless home internet service delivered over the reliable AT&T 5G network.¹

¹ Not available in all areas. In rare cases, if your usage is contributing to congestion on the network, AT&T will greatly reduce your speed for a min of 30 mins.

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