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Troubleshoot your AT&T service
Having trouble with one of your services? Try our tips, video, and other support options.
OVERVIEWTry this first
- Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
- Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&T services, including phone and TV.
Find a solution
We may have an article that will give you all the steps you need to fix your problem. Check out the list:
U-verse TV
Internet
Digital phone
Restore dial tone and fix echo
U-verse TV
- Fix picture problems on U-verse TV
- Fix sound problems on U-verse TV
- Remote control troubleshooting tips
- Troubleshoot/replace your wired U-verse TV receiver
- U-verse recorded TV issues
Internet
- Troubleshoot your internet
- Find your Wi-Fi network name and or password
- Connect a computer to your Wi-Fi home network
- Understand your gateway status lights
Digital phone
Restore dial tone and fix echo
