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Troubleshoot your AT&T services
If you’re having an issue with one of your services, try the AT&T Troubleshoot & Resolve tool or check out some quick fix tips.
GUIDED PROCESS
Access Troubleshoot & Resolve
Email issues? Internet problems? TV fuzzy? Use our tool to access a world of troubleshooting. Use your ID and password for personalized support.Fix it now
WATCH AND LEARN
OVERVIEWQuick fix tips for common issues
Try these tips first:
- Restart your TV receiver(s) by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
- Restart your Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&T services, including phone and TV.
Find the solution you're looking for
If you're having trouble with your services, we may have an article that will give you all the steps you need to fix your problem. Check out the list:
TV services
Internet services
Digital phone services
Use the Troubleshoot & Resolve tool on your U-verse TV by pressing MENU on your remote, then select Help > Information > Troubleshoot & Resolve.
TV services
- Fix picture problems on U-verse TV
- Fix sound problems on U-verse TV
- Remote control troubleshooting tips
- Troubleshoot/replace your wired U-verse TV receiver
- U-verse recorded TV issues
Internet services
- Troubleshoot your Internet connections
- Find your Wi-Fi network name and Wi-Fi password
- Connecting a computer to your Wi-Fi home network
- Understanding your gateway status lights
Digital phone services
Use the Troubleshoot & Resolve tool on your U-verse TV by pressing MENU on your remote, then select Help > Information > Troubleshoot & Resolve.
Last updated: March 3, 2021
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