Find out if your smartphone order qualifies for same-day delivery. Plus, get delivery and setup details.
Your smartphone order may be eligible for same-day delivery. It must be:
FYI: If any eligibility requirements aren’t met, the same-day delivery option won’t appear. Keep in mind, you can choose other shipping options or pick up your phone at a store.
For your security, you may be asked to upload a copy of a valid ID within 30 minutes of placing your order. You’ll see this notice via email, text, or when you check your order status.
Follow the steps to upload your ID and confirm identity. Once confirmed, your order’s good to go. Otherwise, it’ll be canceled and you’ll have to reorder your phone.
Your same-day delivery will typically arrive between 5-7 p.m. Make sure someone’s home to get your order. Check your email or text to get your arrival window and delivery PIN.
Good to know
Once your phone arrives, make sure you:
For device-specific questions, check out Device help center.
Need a return label for your trade-in or turn in? Go to att.com/checkmyorder and enter your order details. Then select the button to download or print the label.
Change your mind? You can return or exchange your device with 14 days of the delivery date for a full refund, less any applicable restocking fees. Call us at 800.331.0500 or visit a store. Get details about our return policy
FYI: Review Steps to take before returning your device on the return policy page to get details on your next steps.