You should confirm that your device is covered by one of our protection plans.1
Think your phone or device is lost?
You’ll be charged a non-refundable deductible when you file your claim.
Make sure you file your claim within 60 days of loss or damage. Have this info handy:
Watch for an email with a link to check your claim status. Plus, you can check when your replacement device will ship. You can also access this info by going to phoneclaim.com/att.
Heads up: If you don’t return your original device within 30 days, you’ll be charged a non-return fee of $850, which will be added to your wireless bill.