<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
To talk to one of our loyalty experts, choose <strong>Chat</strong> when available or call <strong>800.331.0500</strong>.</span></h3>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

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Find out if you’re eligible for internet backup.

You have internet backup so you're still online even though your internet is down. Check that your location services are on and that your smart device is within range of your internet equipment.

Keep your home online during a fiber outage with cellular backup. This lets you stay online even if your internet is down.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Get help setting up your wireless phone or device.

Wireless Activation & setup Setup - SMB

Learn how to connect to the AT&amp;T network.

Wireless Activation & setup Wi-Fi, hotspots & network AT&T network

Find out how to create a mobile hotspot and connect to Wi-Fi at home or on the go.

Wireless Activation & setup Wi-Fi, hotspots & network Wi-Fi & hotspots

Find out how to connect using Wi-Fi, mobile hotspots, and the AT&amp;T network.

Wireless Activation & setup Wi-Fi, hotspots & network

Learn how to activate a device, unlock a SIM or device, use Wi-Fi, or explore coverage.

Wireless - Activation & setup - SMB

Find the option that’s best for you to talk, text, and use data while traveling outside the U.S. or on a cruise.

Wireless - International - International options - SMB

Discover ways to stay connected when you travel.

Wireless - International - SMB

Check out AT&amp;T talk, text and data plans and their features.

Wireless Plans & features AT&T talk, text & data plans - SMB

Explore features and settings for your wireless devices.

Wireless Plans & features Features & settings - SMB

Learn how to help protect your smartphone from unwanted calls and unsafe apps or files with AT&amp;T ActiveArmor Mobile Security.

Wireless - Plans & features - Mobile Security - SMB

Sync your wireless number with compatible mobile devices using NumberSync.

Wireless Plans & features  NumberSync - SMB

Learn about wireless rebates, offer details, rewards programs, and promotions.

Wireless Plans & features Rewards & promotions - SMB

Make the most of your wireless service with insurance, apps, and more.

Wireless - Plans & features - SMB

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

Wireless

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1042422?app-id=idpui

<p><a href="https://www.att.com/support/insurance-warranty/" target="_blank" title="Link opens in new window">Explore device protection and warranty options</a></p>

Looking for more info?

<ol><li>Try to <a href="/support/article/wireless/KM1086528" target="_self" title="Link opens in the same window">find your phone or device</a>.</li><li><a href="/support/article/wireless/KM1046747" target="_self" title="Link opens in the same window">Suspend your service</a>. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.</li></ol>
<p><strong>Keep in mind</strong>: If you have an installment balance on your lost or stolen device, you still have to pay the remaining balance. You must also stay on an eligible wireless plan during your installment plan term.</p>

Before you replace a device

<ul><li><a href="/support/article/wireless/KM1000580" target="_blank" rel="noopener noreferrer">File a claim</a> if you have device protection</li><li><a href="/support/article/wireless/KM1018340" target="_blank" rel="noopener noreferrer">Bring another device</a> you own to your AT&amp;T plan</li><li><a href="https://www.att.com/plans/next" target="_blank" rel="noopener noreferrer">Buy a new smartphone</a> on an installment plan</li><li><a href="https://www.att.com/buy/phones/browse/nontradeinoffer/" target="_blank" rel="noopener noreferrer">See device offers</a> that don’t require a trade-in</li><li><a href="https://www.att.com/deals/" target="_blank" rel="noopener noreferrer">Pay full price</a> for a new phone</li></ul>

Replace a lost or stolen device

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Ways to replace your device

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