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Data summary

Learn what types of data we may have about you. Detailed reports are available to all U.S. residents at the AT&T Data Request Center.

General Info

Billing and pricing information

This includes rate plans, billing and payment history, and call information. You can check www.att.com/billing or the myAT&T app for many account details.

Information about you

We keep things like your contact information, customer support records, what you buy, and service details.

Financial information

We may have financial data, such as bank account or credit information. It helps create terms for products and services, make payments, and protect against fraud.

Where data comes from

Data linked to you comes from 3 main sources: details you give us, data from our services, and info from other companies.

Information you give us

This includes things like contact info, billing data, and signatures from checks, payments, or AutoPay enrollment. It might also cover calls to our call centers, online interactions with us, retail store visits, work orders, surveys, or other customer service details. We may also have your driver's license number, Social Security Number, or other government IDs if you used them to set up an AT&T account. We keep this information secure and encrypted.

Data from services you use

This data comes from your use of our websites and services like phone, internet, or video. It can include these types of information:
 
  • Technical
  • Equipment
  • Insurance
  • Location
  • Usage related to services, products, websites, and networks
  • Electronic cookies that store shopping cart information and search terms from AT&T websites

Information from other companies

We sometimes get demographic, marketing, or other information associated with you from other companies and sources. They can include other AT&T companies, social media sites and public records. We may create marketing assumptions from this info, like “interested in internet.

Run our business

  • Perform services for the business including customer service, processing and fulfilling orders and processing payments

Make our services better

  • Debug errors in systems
  • Conduct internal research, analytics and development, such as user-preference analytics and network planning
  • Develop, maintain, provision and upgrade our network, services and devices

Improve security

  • Audit customer transactions
  • Prevent fraud and crime

Research, market, and advertise

  • Market and advertise
  • Assist external research, analytics, measurement and development

Information used for business purposes

Depending on your services, we may share personal data with vendors in strict compliance with our Privacy Policy. Vendors are companies that provide services for us, such as billing and cloud storage. Sometimes, they hold data for us. We don’t sell your data to them. They’re under contract to protect your privacy too.

Categories of information

  • Your address and other IDs, like name and email
  • Unique and online IDs
  • Internet, gaming or other electronic network activity info  
  • Marketing info, such as audience segments
  • In-game or online viewing activities  
  • Location data
  • Commercial info, like products you purchased or put in an online basket

Types of companies that get this information

  • Billing and payment processing
  • Cloud storage
  • Fraud prevention
  • Analytics
  • Product and service delivery
  • Marketing services
  • Credit reporting agencies
  • Other AT&T companies

Information sold for business purposes

Unless you give us explicit permission, we don't sell data that directly identifies you. But we may share data with a numeric ID (like a device or advertising ID) among the AT&T companies or with other companies using strict privacy protections. This may qualify as selling personal information under new state laws.

We may sell these types of information to companies involved in advertising or market research, analytics and measurement providers, and other AT&T companies: • Unique and online IDs• • Television, online or video viewing history • Gaming, internet or other electronic network activity info • Marketing inferences, such as audience segments.

Learn more about your choices