AT&T Store Grenada Grenada

I would give a zero review if I could. I walked in Store at 3:27 Pm Aug. 14 2021. No Customers in Store. Manager stated I must have a mask. I did not take one step farther. I was drinking a drink and was finishing it before putting mask on, without taking one step. She shouted it again and video will show she trotted towards me like she was physically gong to throw me out before I went outside set the drink down and came back in. Rude does not describe the words and asked what it was I was looking for and all but tried to toss me out of the store. I was an Agent for ATT one time. Staffers were sitting around in a store with no inventory, never spoke and as 45 years as a small business owner I have never been treated as rude. They must have lost their job at McDonalds. I urge Corporaate Management to review the footage of the date and time above and random footage. Words like despicable cant remotely describe my treatment. Ive never used a race card, but my being White appeared to aggrevate them.

Racist because I’m white

I am a customer of 20+ years and I haven’t experienced customer service like that in all my years with in-store situations. I went to upgrade my phone and left to go to another provider due to the lack of professionalism shown. I am an educated person and what the store manager was saying to me wasn’t making any sense, so I questioned her. Her attitude got worse and I was made to feel as though I was inconveniencing her work day, as she sat the entire time and offered no printed material to help me understand different phone plans. AT&T should consider all these low ratings …..

Very poor and unprofessional service. (Whitney) I have been with AT&T for 20 years and have never been treated so rude. Looks like I will be changing services.

Larryeatonsr
Mar 29, 2021, 2:13 PM EDT

I was in the AT&T store in Grenada, MS Saturday (03/27/21) trying to finish setting up (2) new phones I had bought there the day before and was treated with total disrespect. The employee ( DaWanda ) was very combative and quickly informed me that the reason that she could not finish my setup was "my fault". She gave NO answer as to how I could get my (2) new phones setup. She was very offensive and gave me no alternative but to "get my stuff and leave". I left and drove home to discuss with my wife. We decided to go back and request returning the (2) new phones I had purchased the previous day. When we got back at the store, we asked for the manager. The manager proceeded to explain "my problem". I told her I only wanted to return the (2) new phones and all the accessories I had purchased. This ended up costing me over $100 for return fees and accessories that were not returnable. WOW, what a rip off. I would appreciate someone from AT&T contacting me concerning this problem. I have used AT&T several years and have been completely satisfied with their service up till yesterday. - Since - given the remainder of my money back. Now, just wasted time and bad memories.