AT&T Store Grenada Grenada

We have been AT&T customers for over ten years however today would have been my third time to enter the store, for good reason as it has notoriously had poor service. If at all possible I do all my business online. Upon entering, I was not greeted appropriately as I was the only customer in the store. I initiated the conversation and told the CSR that I would like to upgrade my phone. I did not realize that I had to have my husbands ID to make changes on the account as he is the primary account holder (I am listed as being on the account though). So I had to leave, go get his ID and come back. I was wanting to purchase the 13 PRO. The CSR did not know if there was one in stock and let me know she was waiting on her safe to open up to check. Fine. It took 5-7 minutes for it to open for her to simply check her inventory. Seems like inventory should be available in another way? Maybe that is an AT&T thing? I doubt it though. There were no 13 Pro's or 13 Pro Max...two of the newest phones out there and there's NONE! Side note, my daughter has an Iphone 7 that she uses for games and such, wanted to buy a case, no accessories for these models.
Both CSR's seemed bothered by having to do just the little bit that was required for my visit. Not sure why there is a store if they cannot provide any better services than one can do by themselves online.

I would give a zero review if I could. I walked in Store at 3:27 Pm Aug. 14 2021. No Customers in Store. Manager stated I must have a mask. I did not take one step farther. I was drinking a drink and was finishing it before putting mask on, without taking one step. She shouted it again and video will show she trotted towards me like she was physically gong to throw me out before I went outside set the drink down and came back in. Rude does not describe the words and asked what it was I was looking for and all but tried to toss me out of the store. I was an Agent for ATT one time. Staffers were sitting around in a store with no inventory, never spoke and as 45 years as a small business owner I have never been treated as rude. They must have lost their job at McDonalds. I urge Corporaate Management to review the footage of the date and time above and random footage. Words like despicable cant remotely describe my treatment. Ive never used a race card, but my being White appeared to aggrevate them.

Racist because I’m white

I am a customer of 20+ years and I haven’t experienced customer service like that in all my years with in-store situations. I went to upgrade my phone and left to go to another provider due to the lack of professionalism shown. I am an educated person and what the store manager was saying to me wasn’t making any sense, so I questioned her. Her attitude got worse and I was made to feel as though I was inconveniencing her work day, as she sat the entire time and offered no printed material to help me understand different phone plans. AT&T should consider all these low ratings …..

Very poor and unprofessional service. (Whitney) I have been with AT&T for 20 years and have never been treated so rude. Looks like I will be changing services.