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If you are unable to install the AT&T Wi-Fi Gateway, call 800.288.2020 to schedule a technician for a professional installation.
Frequently asked questions
  • How can I check my upgrade eligibility or device balance?
    You can check upgrade eligibility or remaining device balance by signing in to myAT&T or the myAT&T App. Once you sign in, you will see the upgrade options for each line on the account. You can then check the box Upgrade this device > Upgrade.
  • How do I upgrade with AT&T Next Up℠, AT&T Next Every Year℠ or AT&T Next® ?
    There are 3 ways to upgrade your smartphone with AT&T Next® and AT&T Next Every YearSM:

    • Upgrade Eligible4 : Pay at least 50% of your device cost plus $5 per month on AT&T Installment Plan with Next Up℠, 50% of your device costs on AT&T Next Every Year℠ or 80% of your device cost on AT&T Next®. Then turn in your financed phone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone.

    • Pay To Upgrade4 : If you haven’t yet paid the required amount to be upgrade eligible, you can make a single payment to reach eligibility. Then you can turn in your financed smartphone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone on AT&T Installment Plan with Next Up. Learn how to pay upgrade.

    Pay off: Pay off your monthly installment balance at any time, keep your smartphone, and purchase a new one. Learn how to pay to upgrade.
  • What if I have a balance on my installment plan?
    If you have an installment plan on AT&T Next® or AT&T Next Every YearSM, there are three ways to upgrade your smartphone:

    • Upgrade Eligible4 : Pay at least 50% of your device cost plus $5 per month on AT&T Installment Plan with Next Up, 50% of your device costs on AT&T Next Every Year℠ or 80% of your device cost on AT&T Next®. Then turn in your financed phone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone.

    • Pay To Upgrade4 : If you haven’t yet paid the required amount to be upgrade eligible, you can make a single payment to reach eligibility. Then you can turn in your financed smartphone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new device on AT&T Installment Plan with Next Up. Learn how to pay upgrade.

    Pay off: Pay off your monthly installment balance at any time, keep your smartphone, and purchase a new one. Learn how to pay to upgrade.
  • Can I upgrade if my bill is not up-to-date, or I have a post-dated payment?
    To leverage an advertised upgrade offer or deal, your account will need to be up-to-date. Otherwise, your selected device will appear as a full price item in the cart summary.