Troubleshoot your service

Having trouble with your internet, phone, or TV service? Try our tips and support options.

Internet

Try this first

Restart your AT&T All-Fi Hub^® or Wi-Fi^® Gateway. Remove the power cord from the back of the equipment and the wall for 20 seconds and then plug it back in. This will interrupt all of your services, including phone and TV.

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Phone

Try this first

If you have an AT&T internet service, restart your AT&T All-Fi Hub^® or Wi-Fi^® Gateway. Remove the power cord from the back of the equipment and the wall for 20 seconds and then plug it back in. This will interrupt all of your services, including phone and TV.
If you have AT&T Phone – Advanced, reset your AP-A device. Press and release the red RESET button on the back.

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Restore dial tone and fix echo

Get help with your digital phone service

Unable to receive calls

U-verse TV

Try this first

First, restart your AT&T All-Fi Hub^® or Wi-Fi^® Gateway. Remove the power cord from the back of the equipment and the wall for 20 seconds and then plug it back in. Then, restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.