Deals
iPhone deals
Samsung Galaxy deals
Gift Ideas
Business employee
55+
Military
First responders
Nurses & physicians
Teachers
Union
Credit card
&More Benefits
Explore wireless
Plans & prices
Phones & devices
Upgrade
Bring your own
Add a Line
Switch and save
Trade in your device
International options
Shop new iPhones
iPhone 16
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore Internet
Plans & prices
Fiber
All-Fi (Wi-Fi)
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Internet Speed Test
More resources
Access from AT&T
Explore DIRECTV
TV bundles
DIRECTV help
U-verse help
Explore AT&T PREPAID
Prepaid plans
Phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + DIRECTV
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals

Prorated credits for service cancellation are ending

Effective January 14, 2019, we won’t offer prorated credits if you cancel your service before the end of your bill period.

Changes to prorated credits

We bill in advance for DIRECTV, U-verse® TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet accounts per our service agreements. Currently, if you cancel any of these services, we give you prorated credits for the remaining days in your bill period. Starting January 14, 2019, if you disconnect these services before the bill period is over, we won’t offer those prorated credits anymore. But, you can still use your services until the last day of your bill period. We’re making this change, so our video and broadband services follow the same billing policies as our mobility services.

This change doesn’t apply to:
  • U-verse TV in Michigan
  • Services, features, or account changes such as upgrades or downgrades
  • Switching between the following products (subject to availability):
    • DIRECTV and U-verse TV
    • DSL and AT&T Internet
    • Landline phone and AT&T Phone
  • Moving your current accounts to a new location (but, a charge and corresponding credit may apply)
  • DIRECTV for Business (Commercial)
Terms of Service updates
You can see our updated Terms of Service (TOS) in English or Spanish. This TOS is effective starting on January 14, 2019. Until then, your current TOS apply.
If you don’t see a listing of your product, check its terms of service.

Have questions about this change or other billing concerns?
Contact us – Small Business
Last updated: January 4, 2024

Browse topics