AT&T Store Jacksonville Jacksonville

In-store shopping
Curbside pickup
In-store pickup
Map of 1921 W Morton Ave in Jacksonville
Get directions to AT&T Store at 1921 W Morton Ave Jacksonville, IL
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Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

1921 W Morton Ave
Jacksonville, IL 62650
US
We are located across the street from Steak and Shake by Walmart.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Jacksonville

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 mini

    Phone

    Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $800 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Bear

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Bear?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Jacksonville Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Jacksonville AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Jacksonville AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
iPhone 13 now available - Fri, September 24
manager photo
Meet our manager
Jill leads the team of friendly experts at the Jacksonville AT&T store and has been with AT&T for 12+ years and is proud to serve the Jacksonville community providing the best in wireless and entertainment solutions. Jill is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Brenna was very helpful!
    Response from AT&T
    Hi Sierra! Thank you for taking time to leave a GREAT review! Brenna is AWESOME and I am glad she was able to help-come back soon!
  • full starfull starfull starfull starfull star5
    Denver at the Jacksonville AT&T provided phenomenal service to me. My phone had broke and I needed a new one. He worked with me for over 2 hours. He made sure I was satisfied with everything I was getting and helped get everything set up for me. He completely exceeded my expectations on customer service l.
    Response from AT&T
    Hi Cassandra! Denver is one of the BEST! I'm so glad he was able to help- I know how stressful it can be when you break your phone and I am glad Denver was there to help you go over options! Thanks again for taking time to recognize Denver's excellent customer service skills-we appreciate it! Come back soon!
  • full starempty starempty starempty starempty star1
    I was very disappointed to find out after buying a new IPhone last week that the employee did not activate my SIM card! Seth Hanspel was great in correcting this for me.
    Response from AT&T
    Hi Jeannie, I am sorry that we didn’t make sure you knew how to activate the new device. Often times people want to delay the activation until they have finished their iCloud restore from home. I appreciate your feedback and we will work to be better at educating out customers. Thank you for being our customer and I hope to see you again so we can make sure to give you a fantastic experience in our store!
  • full starfull starfull starfull starfull star5
    Last Thursday my husband and went to the store to buy a iPhone 12 Pro Max and some guy told us to do at home but we never knew about how to activate a new one. Today I went back again and Seth Hanspal
    was very helpful. He was very friendly.
    Response from AT&T
    Hi Jeannie, I’m happy Seth was able to take care of you! Sorry you had to make another trip-let us know if there is anything we can do for you!
  • full starempty starempty starempty starempty star1
    Told it would not take very long to show me how to set up a hotspot
    3 people that came in after me went before us and they did not have appointments either
    Response from AT&T
    Hi Darrell, your experience in our store matters to us. I apologize that the time estimate you were given was incorrect. It is very hard to estimate how much time each person will require to be helped fully. I highly recommend an appointment that will put you ahead of the walk-in list. Often people leave and come back so it makes it very hard to tell just from observation who had been in the store checked in and who wasn't. I hope you will come back and we will do everything we can to give you a better experience-we do appreciate you as a customer!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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