AT&T Store Jacksonville Jacksonville

Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
1921 W Morton Ave
Jacksonville, IL 62650
US
We are located across the street from Steak and Shake by Walmart.
(217) 245-8404(217) 245-8404
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Everyone in Jacksonville has a reason to give. What’s yours?
Your generous donation of $1, $3, $5 or $10 will help the American Heart Association create a world free of heart disease and stroke – making a healthier, longer life possible for everyone. Stop by our Jacksonville location today to learn more!
AT&T & American Heart Association in Jacksonville
Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
AT&T Samsung Galaxy Note20
America’s best deserve our best
Now Teachers, Nurses and Physicians get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.

Special offers and new phones for Jacksonville

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID
    Prepaid phone plans in Jacksonville

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Jacksonville?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Jacksonville Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected & entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We’re conveniently located on the main strip right by Walmart and love assisting you, our neighbors with all your wireless and entertainment needs. Drop by and see us today! Oh, and did I mention, we have an unbeatable selection of wireless accessories you’ll want to check out too!
manager photo
Meet our manager
You may recognize Jill’s smiling face as she is an active, lifelong resident of Jacksonville, IL. When Jill isn’t in the store helping her team match you with the perfect wireless, internet and entertainment services, she’s typically out and about in the community as she is fluent in sign language. Jill is not only the store manager but also a great neighbor and friend.
manager photo
Meet our manager
You may recognize Jill’s smiling face as she is an active, lifelong resident of Jacksonville, IL. When Jill isn’t in the store helping her team match you with the perfect wireless, internet and entertainment services, she’s typically out and about in the community as she is fluent in sign language. Jill is not only the store manager but also a great neighbor and friend.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    Lindsay is a superstar. Over the years I have literally hated going into this store. I've found the average sales associate to be noncarring and often condescending. Lindsay is a ray of sunshine in this store. Ask specifically for her when making an appointment. She will treat you like you matter and will earnestly try to find solutions for your needs.
    Response from AT&T
    Hello Kevin,
    I want to thank you for the great review. We really appreciate the recognition you gave to Lindsay as she gives her best every day with every customer. Going forward I guarantee that we will do our best to ensure all your visits are like this visit. If you ever find it to be otherwise please ask for me to make it right. Thank you very much for your business!
    Jill Hammock Store Manager
  • 5 out of 5full starfull starfull starfull starfull star
    Minutes ago just bought new phone at Jacksonville,Illinois Corporate store. Curbside, young man at tent very nice, asked how he could help. He immediately went in store and next came Lindsay F. She is Awesome!! I even feel good about spending big money for a phone! Lindsay is wonderful!
    Response from AT&T
    Hello Connie,
    We are very happy to hear you had a great visit today. Lindsay really does her best to ensure a great experience. We hope you are enjoying your new phone. If you ever need anything come see us! We are happy to help! Thank you very much for your business and the great review!
    Jill Hammock Store Manager
  • 5 out of 5full starfull starfull starfull starfull star
    Lindsay was exceptional! After being turned away at US Cellular (having been a customer for more than 15 years) because they wouldn’t activate the unlocked for all carriers iPhone I purchased online but rather told me to buy from their website only & after the uneducated information from Walmart’s electronics assistant who didn’t even look at the phone but told us that those online phones are only unlocked for Verizon but he could sell us a new one....blah blah wasted my time, I was frustrated my daughter was in tears & Lindsay totally took care of us, her education & information was incomparable, very refreshing & greatly appreciated at that point!! AT&T will be getting all of our business now!
    Response from AT&T
    Hello Gwen,
    Thank you so much for taking the time out of your day to give us a great review. Lindsay sincerely does her BEST to give exceptional service. We work hard to staff our stores with knowledgeable and friendly associates. We are honored to have your business and are here to help you anytime. We hope to see you back soon!
    Thank you again, Jill Hammock Store Manager
  • 5 out of 5full starfull starfull starfull starfull star
    I normally don’t post reviews, but I had to. Lindsay was awesome, I sat in the store for 4 hours while my account was froze, and she worked very hard the whole time to make sure everything with my new plan and upgrade got taken care of. Thank you so much you were great! Thanks for sticking with me!
    Response from AT&T
    Hello Thomas,
    Thank you so much for the review we really appreciate the feedback. We sincerely appreciate your patience getting your account set up and we apologize for the time it took. Lindsay would have worked 8 hours if need be as she truly cares about the service she gives and her customers. I am so glad you were migrated over to FirstNet as this network can truly make a difference for first responders. We thank you very much for being a first responder - we appreciate what you do each and every day! If you ever need anything please come back and see us - we’re always happy to help.
    Thanks again,
    Jill Hammock Store Manager
  • 2 out of 5full starfull starempty starempty starempty star
    Been trying to call for over 20 mins and the phone has been busy the whole time..
    Response from AT&T
    Hello Melissa,
    I apologize for the inconvenience of not being able to reach us. We actually had a phone issue for a portion of the day and had to put in a service ticket in to have it resolved. I am happy to report they are back up and working properly. I promise this is not a normal issue.
    We always want to ensure you get the help you need, please reach back out if you need anything.
    Jill Hammock Store Manager

More locations in the Jacksonville area

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