AT&T Store Jacksonville Jacksonville

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Curbside pickup
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Map of 1921 W Morton Ave in Jacksonville
Get directions to AT&T Store at 1921 W Morton Ave Jacksonville, IL
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Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

1921 W Morton Ave
Jacksonville, IL 62650
US
We are located across the street from Steak and Shake by Walmart.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

America’s Best Deserve Our Best
Get our best price on unlimited plans less than $27/mo. per line
America's Best Deserve Our Best
Military and veteran families get our best price on unlimited plans starting from less than $27/mo. per line when you get 4 lines.
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
iPad Pro (2021)
iPad Pro. Mind-blowing Apple M1 chip. Breathtaking Liquid Retina display in two sizes. And blazing-fast 5G for pro performance, anywhere.

Special offers and new phones for Jacksonville

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 12 purple

    Smartphone

    Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Jacksonville

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Jacksonville?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Jacksonville Store

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Jacksonville AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Jacksonville AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
manager photo
Meet our manager
Jill leads the team of friendly experts at the Jacksonville AT&T store and has been with AT&T for 12+ years and is proud to serve the Jacksonville community providing the best in wireless and entertainment solutions. Jill is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    The representative at the front was rude. I did not have an appointment, but decided to wait. I understand that other appointments might have been ahead of me, but I went in after waiting almost an hour and a half just to see if she could give me an estimate on how long it would be (I had my 2 year old with me). Before I even asked her, she said in a rude tone “there’s still appointments ahead of you.” I told her I understood that, but I just wanted to see if she could tell me if it would be much longer. All she replied was “well it just depends on how long this all takes” and pointed to the rest of the store. She seemed annoyed that I was asking when I really just needed to know whether to go home or not. I felt like it was a chore to have to deal with me. Will not be going back to this location.
  • full starempty starempty starempty starempty star1
    I had an appointment for 2:30, told the man I would be waiting outside to be helped. He said no problem we will be out shortly. I waited in the parking lot for 15 minutes and no one came.
    Response from AT&T
    Hi Cheyenne, I apologize that our appointment system wasn't explained better to you-I know how frustrating waiting can be especially when the right expectation is not set. With our appointments it puts you ahead of our walk-in list. There is still a wait while our representatives finish with their current customers. The wait time can very depending on the needs of the customer's that are being helped at that current time but it definitely helps when you skip the often long line of walk-in customers. We do ask that while waiting you remain in your vehicle so we can clean in between each customer. I hope you give us a chance to help you soon and we will try to earn the other 4 stars!
  • full starfull starfull starfull starfull star5
    I bought a new phone and got great service from Linsey. She was patient to answer all my questions and veryknowlegable. I will definitely recommend going to this store to purchase a phone.
    Response from AT&T
    Hi Linda! Thank you so much for taking time to leave our store and Lindsay a great review! Lindsay is awesome and I know she appreciates your referrals! Thanks again and come see us soon!
  • full starfull starempty starempty starempty star2
    i bought a new phone 9 months ago that was a challenge its self , they sold me a body guard case, and a glass screen protector(Invisible Shield). I was told if it ever breaks bring it back and it will be replaced for free.(Lifetime Warranty).So I go back yesterday to get the glass screen protector replaced, guess what i was suppose to register it, and then now pay 6 dollars to get it sent to me then i can take it back to the store and wait for hours for them to install it, so buyer beware they will sell you the highest priced stuff not necessarily the best for you, buyer beware worse than a Crappy used car salesperson
    Response from AT&T
    Hello Craig S,
    I am truly sorry for the experience you had. If you can call or come by the store and ask for me so I can make this right for you.
    Jill Hammock Store Manager
  • full starfull starfull starfull starfull star5
    I have bought 4 new phones in the last 8 months at Jacksonville AT & T store, and have received nothing but outstanding service! They're quite polite and knowledgeable, which can be sometimes a rare combination, especially in today's world. I wouldn't go anywhere else for mobile service and items besides here.
    Response from AT&T
    Hi James,
    Thank you so much for your business and your kind words. We appreciate the positive review. I hope you are enjoying your new phones. If you need anything we are here for you!
    Thank you again. Jill Hammock Store Manager

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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