Reset online password
If you forgot your password, you can easily reset it in myAT&T.
Change or Reset Email Password
See how to change, reset, and manage your AT&T Mail password. Our customer service reps don’t know your passwords and can’t provide them to you.
Change or Reset Email Password
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Learn how to reset your password
Complete these steps from the myAT&T sign-in.
If you forgot your password
If you forgot your ID and password
Note: If you don’t know your contact email address or we don’t recognize it, select Forgot your contact email? and enter your info. You can also do this to find your AT&T email address.
If you have multiple IDs that use the same contact email address, your Forgot ID notification will list them all.
If you forgot your password
- Select Forgot password?
- Complete the Password section.
- Choose temporary password or security questions and follow the prompts.
- If you chose temporary password, enter the password you received. The temporary password page will tell you where the password was sent.
- Create your new password.
If you forgot your ID and password
- Select Forgot ID? > User ID & Password.
- Enter your contact email address.
- If prompted, choose how you would like to receive your ID.
- Enter your user ID that was sent to you.
- Choose temporary password or security questions and follow the prompts.
- If you chose temporary password, enter the password you received. The temporary password page will tell you where the password was sent.
- Create your new password.
Note: If you don’t know your contact email address or we don’t recognize it, select Forgot your contact email? and enter your info. You can also do this to find your AT&T email address.
If you have multiple IDs that use the same contact email address, your Forgot ID notification will list them all.
Additional information
Password tips
Shared password for AT&T user ID and AT&T email
If you have an AT&T user ID with an AT&T email address associated with it:
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- Make your password strong and secure with our AT&T password requirements.
- Save your password on your phone if you want to use your fingerprint to sign in to the myAT&T app1 on compatible wireless phones.
Shared password for AT&T user ID and AT&T email
If you have an AT&T user ID with an AT&T email address associated with it:
- The password will be the same on att.com and att.net.
- You can sign in with your user ID or email address to manage your account or check your email.
- If you change your password, it changes for both your user ID and your email address. Learn more about shared passwords.
- Remember for best security we recommend that you change your password often and use a new password each time.
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Last updated: January 5, 2024