Device help
Get step-by-step help and info for your device.
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Browse the web, add bookmarks, use browser tabs, and access browser settings.
Download apps, games, movies, music, books, magazine, newspapers and more.
Remove an icon from your home screen and delete apps from your device.
How to view, switch between, and close running applications.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup photos, files, and contacts to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Transfer your data and apps from your old device to your new one.
This tutorial shows the device power saving apps and features as well as how to access the Device Maintenance Battery screen to determine what apps and features are consuming battery power.
Tips on charging your battery.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.
Block or unblock calls from your device. Block anonymous calls.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account. AT&T Call Protect allows you to automatically block fraudulent calls, warns you about phone spam, and temporarily blocks unwanted calls.
Access contacts, create a contact, edit a contact, add a picture or ringtone to a contact, delete a contact, add or remove a contact to speed dial, and back up contacts.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Keyboard functions, Auto-complete, Swype, Copy & Paste, One-handed operation, and Keyboard settings.
Learn & Customize the Home Screen
Make changes to wallpaper, themes, home screen panels, folders, screen grid, and enable or disable Easy Mode.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install and remove the SIM and battery.
Turn your device on and off.
View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Access Messages settings, adjust notifications, enable or disable Advanced Messaging, change the font size, change text settings (SMS), change picture settings (MMS), view the message center number, and adjust emergency alerts.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Activate New AT&T Prepaid® Service
Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen, take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Use voice commands to control your device and access voice control settings.
Access the calendar, change the calendar view, and manage events.
Learn how to access and store Photos & Videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Reset a forgotten pattern lock.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.
Secure your personal content and keep it hidden on your device.
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time and use the alarm clock.
Change the brightness, display time out, orientation, and app shortcuts.
Switch between Easy Mode (changes your Home screen to a simpler experience for smartphone users) and Standard mode. Easy mode provides an easier interface with a simpler layout and larger font size.
Learn how to access and adjust notification settings and turn notifications on or off.
Change volume settings, ringtones, notification alerts, and do not disturb mode.
Check the available device storage.
Find IMEI, Serial Number & Phone Number
View the device phone, serial, and IMEI number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung Galaxy Express Prime 2 (J327A)
Learn how to update the software of the Samsung Galaxy Express Prime 2 (J327A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail.