Software update for the Samsung Galaxy Express Prime 2 (J327A)

Update software

1. Make sure your device is fully charged and connected to Wi-Fi.
2. Swipe down from the Notification bar and tap Settings.
3. Scroll to and tap Software Update.
4. Tap Check for Updates.
5. Follow the on-screen prompts to download and install the update.
6. The device automatically restarts once the new software successfully installs.

Verify software update

1. Swipe down from the Notification bar and tap Settings.
2. Scroll to and tap About Device. If the Android and Baseband versions don't match the current update, perform additional updates until they do.

Troubleshoot software update

• Visit Troubleshoot & Resolve to fix software update issues. 
• After installing the software update, visit Troubleshoot & Resolve to fix any additional issues with your device or services.