Device help

Get step-by-step help and info for your device.

Extend Battery Life

Enable power saving mode on the AT&T Wireless Internet.

Block or Unblock Calls

Block or unblock calls from your device.

Call Features

Learn what features are available while on an active call. 

TTY Support

TTY Support offers speech-to-text functions for the hearing impaired.

Check the Wireless Signal

The signal LED on your device indicates the current wireless signal status.

Connect Devices to Wi-Fi

Connect a wireless device to the Router's network.

Connect PC or Mac to Wi-Fi

Connect your computer to your mobile hotspot Wi-Fi network. 

Connect Using Ethernet

This article describes how to connect to the internet via Ethernet.

Connect WPS Devices

Learn how to connect WPS devices.

Connected Devices

This tutorial explains how to view the different devices connected to your AT&T Wireless Internet.

Signal & Cellular Data

View cellular network signal.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

About Your Device

Learn important information about your Wireless Internet.


This article details device specifications.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to the AT&T Network. 

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset. 

LED States

This article provides an overview of the LED states.

Management Website

View network information, messages, and device information in the management website.


View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services. 

Forgot AT&T Wi-Fi Manager Log On

If you forgot your AT&T Wi-Fi Manager log on information, you must perform an alternate factory reset.

Parental Control

Learn to restrict and block websites to keep you and your family safe.

Block or Unblock Devices

Block and unblock Wi-Fi devices form connecting to the Router's network. 

Network Settings

Adjust network settings on the device.

Modem & Router Settings

This article describes how to access modem and router settings.

View Messages & Notifications

Learn how to view and delete messages and notifications on your device.

Find IMEI, Phone & Serial Number

View the device IMEI, phone and serial numbers.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data. 

Answering Machine Not Picking Up

Try this if your answering machine does not pick up incoming calls.

Can't Access Certain Websites

What to do if you can't access certain websites when using your device. 

Limited or No Connectivity

Troublehsoot limited or no connectivity on your device.

Mobile Hotspot Wi-Fi Not Found

This article describes what to do if the network is not found. 

No Dial Tone

Try these troubleshooting methods if your AT&T Wireless Internet does not produce a dial tone when a phone is plugged in. 

Phone Not Ringing

Try this if your phone fails to ring during incoming calls.

Reset Device

Perform a factory reset to restore default settings on the device. Perform a factory reset if you have been locked out of access to your device settings.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password. 

Set Up Voicemail

Learn to set up and access the voicemail functions on your device.

Having device issues?

Fix common service and device problems.