No Dial Tone

Try these troubleshooting methods if your AT&T Wireless Internet does not produce a dial tone when a phone is plugged in. 

1. Make sure the power cord is plugged into the AT&T Wireless Internet and a power outlet. Do not connect the AT&T Wireless Internet to a power outlet that is controlled by a wall switch. 

Step 1

2. Make sure your AT&T Wireless Internet is powered on. Press the power button to turn on the device.

Step 2

3. Make sure that your cordless phone has power, and is connected properly to the AT&T Wireless Internet.

Step 3

4. Move your AT&T Wireless Internet to an area with a stronger cellular signal, typically near a window or outside wall.

Note: Three to four green/blue bars indicate a strong signal and is recommended for optimal performance. Less than three bars indicates a moderate signal and may be sufficient. See the LED States tutorial to learn more. 

Step 4

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!