AT&T Store Derby Pershing Drive

I had questions for the staff and they really helped me! Both the male and female worker really went above and beyond to assist me! I would go back again to this store location!

One of the strangest experiences I’ve ever had at ANY store! I went in to upgrade my phone to the latest phone and ended up walking out solely for the reason that I couldn’t justify giving this woman commission. It first started when she pulled up my profile and exclaimed that the person on my plan with an Iphone5 would have their phone shut off. I told her that no one on our phone plan has an IPhone5 and that it was in error. She responded “No, it’s not!” I moved on to talking about my current phone and she told me that I would qualify for $300 off my next phone and then quickly said “oh wait, you don’t qualify for that” and then started immediately trying to sell me a new phone plan. I explained that it was a business account and I only pay $25 a month to which she responded “Well that’s why you don’t qualify” in a sassy tone. They didn’t have the size phone that I was looking for so she tried to shame me for the fact that everyone has the “cheaper” one and that it was only $100 more to upgrade. Her demeanor put me off and I did not want to give her the satisfaction of the sale so I told her I wanted to buy it outright from Apple and I left. I have been a customer of AT&T for over 12 years and I have never experienced anything like this.

Great customer service Melanie was a treat to work with. This store also had to be the cleanest att I’ve ever walked into. I had to ask what they where using to keep the store smelling that good. Over all great experience I will be returning for any future purchases.

I went to the Milford store and they gave me the run around about my upgrade. They said they had the phone but suddenly had the phone on reserve. I decided to come to the derby location and the young girl Melanie helped me with my phone and changed my plan so I can get the new iPhone 12 deal. She was very nice and pleasant and addressed all my concerns

Worst customer service. Very nice when she is trying to sell you. She doesn’t explain things. Beware and make sure you have her explain every detail of what she is doing to your account!!