AT&T Store Shelton Shelton

Terrible experience: I went to the store to drop off a trade-in phone for credit. When I arrived, Store manager Flynn was working on activating a device for a customer and his colleague started working with another customer.
50 minutes later, they were still working at the same task with the same customer. I don't know what takes more than an hour to activate a phone and transfer data, and as far as the colleague is concerned, the customer was very chatty and she kept engaging, so nothing was happening fast.
Right before leaving since I had to go back to work, I complained to Flynn, and his answer was "what do you want me to do?".
Newsflash: this is your job to figure that out, not mine. In fact, I am a customer, I don't have a job to do there.
The best of it was when I told him I would go to the Orange store. His answer was to say in a rude manner "that's right, go to Orange". This shop clearly has a management problem: things don't get addressed quickly and the manager has a serious attitude problem.
I went to the store in Derby and was treated like a prince...big difference.

Had a great experience at the Shelton AT&T store yesterday. I had to replace my iphone and received amazing customer service from Grevon. He was very friendly, patient and answered all of my questions. He even suggested additional services for my mother's plan, which she is considering, but was not pushy at all. I will definitely continue to be a customer of the Shelton store and will recommend it to friends and family. Thank you Grevon for all of your help!

Received great help from Nick at the Shelton, CT store today. Very grateful for his kind assistance!

Gregon was fantastic. Honestly I dislike going to stores like that because typically they all rush up to make a sale. This is anywhere from a washer and dryer or furniture store to a phone store etc. He immediately greeted us but was not pushy. He did recommend products but he let us decide which I liked. When picking a phone, I may have a reason why I want that particular model and so it’s frustrating when they try to sell a different product. But Gregon was the perfect customer service rep. He was welcoming and showed us the models of the phone we said we were interested in but didn’t overstep. He was very patient and helpful.We’ve gone to this att store other times and every time we’ve had a very positive experience. Would highly recommended the Shelton CT AT&T store.

We went to get my husband a new smart phone and we both ended up getting new ones...Michael was helpful, informative, patient and an excellent representative for AT&T