AT&T Store Nashua Willow Springs Plaza

Come on! Been standing in front of his location for 30 minutes … during hours advertised as ‘open’ and it’s shut down tight. An reach via phone either.

What the heck?

On Friday, September 3, 2021, we visited the Nashua, New Hampshire ATT Store. We had the best experience ever. As I am an older female patron I usually get talked down to or I get dismissed, but this interaction was unbelievable. Emanue Colon worked with us and he was respectful and gave us great information. I have been with ATT for over 20 years. I would never use a different wireless service because of people like Emanue who provide excellent assistance. Please continue to reward these outstanding representatives.

I'm so disappointed with the employee work at this location, 296 Daniel Webster Highway Nashua, NH 03060.

March 28, 2021. I was walking into the store. I saw three gentlemen were working there. One was serving an old couple, one was sitting behind the desk playing his phone, and another one was serving a young lady.

After about 30 min later, the old couple were done and they left. Now, two employers were available to serve me, but instead, pretend like they didn't see me and when a new couple came in the store, he went on and serviced them.

When the young lady was done, she left. And again, these employees still ignored me until the second couple came in and he went on served them instead of me.

The employee that was playing with his phone still ignored me and continued playing with his phone.

For more than one hour that I was in the store, no one looks at me or wanted to know why am I in the AT&T Store. At this point, I felt like they are not going to serve me so I walked out and went to another store.

Now, I got my new phone.

By the way, I'm from Southeast Asia and hoped this incident may not have anything to do with the color of my skin. I hoping….

very disappointed with service. went to pickup a new iphone which i ordered online. customer service guy kept asking for email confirmation, instead of a quick check with my id if the phone is ready even though there are no other customers in the store.
Worst part is he eventually gave me the new phone but deactivated my old phone without even telling me.

Phenomenal customer service Shawn and Brian were absolutely fantastic, discussing my options, how to save money on my bill with the upgrades, and spent so much time (and patience) setting up three new phones, forgotten passwords, etc! Thank you for the top notch service!