AT&T Store Nashua Amherst Street

I would have given this store a 1-2 star review because of the poor staffing. On a Sunday there was only 1 person working, her name is Adriana. I am giving 5 stars because she is the most professional knowledgeable AT&T staff member I have ever had the pleasure working with. I have been a customer for 20 years. My husband was able to upgrade his phone and then we added a line to our plan and used his old phone to add a new # for our daughter. The ease that Adriana did this was exceptional. She went above and beyond explaining the benefits of doing a new plan because we had a very old plan that no longer exists. All while being the only staff member there to deal with all other customers and also answer the phone. She deserves recognition for a job well done!! Thank you Adriana!!

Dan was very good when we went in and I give a AAA for him

John was brilliant. Appreciate his customer service and going above and beyond to help me.

The young man who waited on us was knowledgeable. However, the fact that we couldn't see/hold the phone we were there to purchase, (due to Covid and I completely understand that), seemed most unreasonable. To pay that much money for something, almost sight unseen is simply wrong. I ended up unintentionally buying a different phone than the one I had chosen and once the box had been opened my only choice was to keep it or pay a $50 "restocking fee" to exchange it. There needs to be a way around this if you ask me. There should be all phone models on hand which can be handled then disinfected. With the money they charge for phones, their policy seems completely unreasonable to me. I called AT&T and basically got an "I'm sorry for your negative experience". In other words, if I want to spend an additional $50, then they can help me. No thank you. I've spent more than enough already.
Although I gave a 3 star review, that's only thanks to the young man who helped us. His hands are tied. As far as AT&T policy goes, I would have given zero stars.

Elaine is the new Manager of this AT&T. I visited 1/9/21 with a problem. She is so knowledgeable; knew exactly what was wrong and fixed it. She knows her stuff. Pay no attention to previous reviews on the other manager. AT&T has replaced him with a young lady who knows her stuff. Don't hesitate to visit this site. Well done, Elaine and AT&T!