For a long medical facility stay, imprisonment, or death, think about the options below. Also, learn what to do when managing a deceased family member’s account.
Transfer billing responsibilityLearn how to
transfer billing responsibility. The new owner then assumes any account liability, bill, and installment agreement.
Cancel or temporarily suspend serviceTo cancel or suspend service for up to six months at a reduced rate,
contact us.
Manage account for deceased family memberWe offer our sincerest condolences during this difficult time.
- When contacting us, please provide the account owner's name and the wireless security passcode.
- Early termination and/or transfer of billing responsibility fees won't be charged on the deceased family member's line of service.
- If the account owner is deceased, installment agreements may be adjusted for all lines of service.
- If the deceased was a wireless user on the account, installment agreements may be adjusted for a single wireless line.
- The account balance is the responsibility of the estate.
- You need to transfer of billing responsibility to keep the wireless number with AT&T service. The account can't remain active under the name and Social Security number of the deceased person, except for customers living in Oklahoma.