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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Change a wireless account due to a life event Learn about wireless account options for marriage, divorce, separation, medical leave, imprisonment, separation as a result of domestic abuse, or death. * * * Account changesAccount changesLeave a shared accountLeave a shared accountManage due to deathManage due to death ### Change the name on your account To change the name on your account due to marriage, divorce, or other reasons, call us at [__800.331.0500__](tel:%20800.331.0500). Or, learn how to [update your wireless Caller ID display name](https://www.att.com/support/article/wireless/KM1002271 "Link opens in same window"). ### Update an address or contact number If you move, you may need to update your place of primary use or your billing address for wireless service. Learn how to: - [Update your address](https://www.att.com/support/article/wireless/KM1046325/ "Link opens in same window") - [Update your contact info](https://www.att.com/support/article/wireless/KM1031540/ "Link opens in same window") ### Transfer billing responsibility You can: - Transfer the billing responsibility for an existing line on your AT&T account to someone else. - Request that someone transfer the billing responsibility for a line on their account to you. Learn how to start a [transfer of billing responsibility](https://www.att.com/support/article/wireless/KM1045265/ "Link opens in same window"). ### Suspend service for one or more lines When you suspend service for a line on your account, your wireless service is placed in an inactive status. You’re still responsible for any monthly wireless plan fees, add-ons, and installment plans. [Learn how to suspend service](https://www.att.com/support/article/my-account/KM1046747/ "Link opens in same window") You can also suspend your wireless account due to military service. Learn how to [hold or cancel service for a U.S. Military or Service Member](https://www.att.com/support/article/wireless/KM1046235/ "Link opens in same window"). ### Add a new line of service to your account Learn how to [buy a new phone and add a new line](https://www.att.com/support/article/wireless/KM1018340/ "Link opens in same window") to your wireless account. You can also [bring your own phone to AT&T](https://www.att.com/wireless/byod/ "Link opens in new window"). With both options, you may be able to transfer an eligible number to us. ### Cancel service or remove a line Find out how to [cancel service or remove a line from your account.](https://www.att.com/support/article/wireless/KM1008472/) ### Separate wireless lines with Safe Connections If you’re a survivor of domestic abuse or related crimes, you can request to leave a shared wireless account or ask to have an alleged abuser removed. We’ll process your request and only contact you using the preferred methods you provide. Review the steps you (or your designated representative) will have to complete and the documentation you’ll have to provide. __Request to leave an account__ 1. Verify you’re the user of the wireless number you want to separate. 2. Choose to __leave an account__ and create your own. 3. Provide your personal details and ID information. Let us know if you’d like to apply for the emergency communications benefit through Lifeline. 4. Tell us any additional wireless numbers of anyone in your care that you want to take with you. 5. Let us know if you have possession of the devices associated with the wireless numbers you’re requesting to separate. 6. Upload supporting documents for yourself, dependents whose lines you want to separate, or a survivor you're representing. 7. Review plan options and confirm your personal details. 8. Provide your preferred contact method and then submit your request. __Request an alleged abuser be removed from an account__ 1. Verify you’re the user of a wireless number on an existing AT&T account. 2. Choose to __remove someone from the same existing account__. 3. Provide the first and last name of the alleged abuser and how many wireless lines you’re requesting be removed. 4. Enter the wireless phone number for lines you’re requesting be removed. 5. Upload supporting documents for yourself or a survivor you're representing. 6. Confirm your info, including:  - Your first and last name - The alleged abuser’s details - Your preferred contact method - If you’d like to apply for emergency communications benefit through Lifeline 7. Submit your request. Over the next two business days, our team will process your request. We may need to reach out through the preferred contact method you provided with follow-up questions or to request missing documentation. These situations could delay or prevent your line separation request from being completed: - You’re missing required documents. - You don’t provide additional info in a timely manner. - You’ve started a request to move your number to a new provider, and it can’t be stopped. - Your request is under review by our fraud department. - Your new account is subject to credit or fraud review. - There’s a system outage or issue. If there aren't any issues, we'll send a confirmation to your preferred contact method. You won’t have fees, penalties, or deposits. And, other service requirements may be waived. Please wait until your request is complete to transfer to a new provider, make SIM changes, or purchase a new device. __Good to know:__ You may also qualify for the emergency communication benefit as part of the Lifeline program. We’ll send you a Documentation of a Completed Line Separation Request. You can use this to apply for the Lifeline benefit. For more details go to [att.com/wirelesslifeline](https://www.att.com/wirelesslifeline "Link opens in a new window"). ### Required documents The survivor’s name on any document provided needs to match the name on the request. __Copy of a signed affidavit from:__ - Licensed medical or mental health care provider - Licensed military medical or mental health care provider - Licensed social worker - Victim services provider - Licensed military victim services provider - Employee of a court acting within the scope of that person’s employment __Copy of police, court, or other official documents:__ - Police report - Statements provided by the police (including military or Tribal police) - Court order from a magistrate or judge - Charging documents (a formal accusation alleging that someone committed an offense) - Protective or restraining orders - Military protective orders - Any other official record documenting the covered act __Good to know:__ New York residents can complete a [self-attestation form (PDF, 90KB)](https://www.att.com/scmsassets/support/other/ny_domestic_abuse_affidavit.pdf "Link opens in new window") The shared account must have a New York billing address and the person leaving the account must be a resident of New York. __Signed affidavit for dependent lines__ If you also request to separate lines for dependents in the care of the survivor, you must submit a signed affidavit. The affidavit must meet these two requirements: - Be dated near the time of the line separation request - State that the dependent is in the care of the survivor and is the user of the specified line to be separated __Designated representative__ If you’re acting on behalf of the survivor, you’ll have to provide a designated representative’s statement. The statement should include who you are, the survivor you are representing, and your relationship to the survivor. __FYI:__ You can upload up to 10 documents, for a total of no more than 30MB. Accepted file types include: JPG, PNG, JPEG, GIF, BMP, and PDF. ### Ready to get started? [Submit a request](https://www.att.com/help/safe/ "Link opens in a new window") or call us at [__800.983.4428__](tel:%20800.983.4428). ### Device tracking info Some services and devices have location tracking features. Separating your line from an account does not disable these features. Make sure you manage your location tracking as needed from associated apps or services. Want device-specific help? Go to your device manufacturer’s support site. __AT&T Secure Family app__ The AT&T Secure Family app has location tracking features. [Learn how to manage device locations](https://www.att.com/support/article/wireless/KM1299008/ "Link opens in same window") __amiGO tablet__ - If the survivor is the primary guardian, they should remove the alleged abuser from the approved contact list in the amiGO app. - If the alleged abuser is the primary guardian, the survivor should set up a new amiGO account. Here’s how: 1. Delete the old amiGO account. 2. Create a new amiGO account. 3. Perform a factory reset on the child’s amiGO device. [AT&T amiGO User Manual (PDF, 12KB)](https://www.att.com/scmsassets/support/wireless/amigo-9136k-user-manual.pdf "PDF opens in a new window") 4. Complete the initial pairing process with the device using the survivor’s new account. Losing a loved one isn't easy. We want to help you make changes to their account as soon as possible so you can focus on other matters. If someone close to you has passed away, and you have the required info as listed below, you have a few options. Here’s what to know about managing a deceased loved one’s line or account: - We don't charge early termination fees (or other cancellation fees) for the deceased person’s line of service. - If the deceased had lines with devices on an installment plan, the devices must be returned to AT&T. When they are, we can waive remaining unbilled installment plan charges associated with the canceled line. - If the deceased was a wireless authorized user on your account and had a device with an installment plan, [the device must be returned to AT&T](https://www.att.com/support/article/wireless/KM1436349/ "Link opens in same window") in whatever condition it’s in. When we receive it, we can waive the remaining unbilled installment plan charges. - If you want to keep any devices with an installment plan, you must pay off the installment plan and then you can cancel the line. - You can transfer the deceased person’s line to another AT&T account, but you must pay any past due balance before the line can be moved. If there’s an installment plan associated with the line, it will stay active and transfer along with the line. - Any outstanding account balance on the deceased’s canceled account may be the responsibility of the estate. __How to make changes to a deceased person’s account__ If you know the wireless account passcode, you have a few options. You can: - [Transfer of billing responsibility](https://www.att.com/support/article/wireless/KM1045265 "Link opens in same window"). This keeps the wireless lines active on another AT&T account. The account can't stay active under the deceased’s name and Social Security number (except if the deceased’s account billing address was in Oklahoma). - Cancel the account. Choose __CHAT,__ when available, or call us at [__800.331.0500__](tel:%20800.331.0500). - [Transfer the wireless numbers to another provider](https://www.att.com/support/article/wireless/KM1447526/ "Link opens in same window") If you don’t know the wireless account passcode, choose __CHAT__, when available, or call us at __800.331.0500.__ We may still be able to help. You may need to visit an [AT&T retail store](https://www.att.com/stores/ "Link opens in new window") and provide more info to verify the account. Then, we can help transfer billing responsibility or cancel the account. You may need the following info: - The account number and mobile number - The name of the account holder, their relationship to you, and your contact email address - The last four digits of the account holder’s Social Security Number - One of these documents: Accident report relevant to the account holder, death certificate for the account holder, or an obituary for the account holder Last updated: July 30, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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