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Change address when you move
If you moved, learn how to verify and update the billing and primary place of use (PPU) addresses for your wireless account.
DETAILED STEPSLearn how to change your billing or primary use address
Change the place of primary use address
Change your billing address
- Go to Profile > Contact info.
- If you have more than one account, select the wireless account from the dropdown at the top.
- Select the Address tab.
- If you have more than one device, select the number to update.
- Under Place of primary use, select Edit.
- Enter and save the address info.
Change your billing address
- Go to Profile > Contact info.
- If you have more than one account, select the wireless account from the dropdown at the top.
- In the Billing address section, select Edit.
- Enter and save the info to receive a verification code, or temporary PIN, and verify the change.
Verify your address
Verifying your place of primary use address for each user or device
Your place of primary use address determines the tax rates on your wireless bill. This must be a physical address and can't be a P.O. Box. The address may be different for each user on the account.
Example: If your child just moved to another state with a wireless number on your account, you must update your child's primary place of use address.
Verifying your billing address
The billing address is where we mail a paper bill or other correspondence. This address can be a P.O. Box.
Note: If your account is less than 30 days old and/or your first payment hasn't been processed, you won't be able to update the billing address on your account.
More information about moving
Find general information and FAQs about moving your AT&T services.
Your place of primary use address determines the tax rates on your wireless bill. This must be a physical address and can't be a P.O. Box. The address may be different for each user on the account.
Example: If your child just moved to another state with a wireless number on your account, you must update your child's primary place of use address.
Verifying your billing address
The billing address is where we mail a paper bill or other correspondence. This address can be a P.O. Box.
Note: If your account is less than 30 days old and/or your first payment hasn't been processed, you won't be able to update the billing address on your account.
More information about moving
Find general information and FAQs about moving your AT&T services.
Last updated: October 26, 2018
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