AT&T Store Hartford Charter Oak Shopping Center

On 12/08/2020,I went into the store checking on a plan for my son. The male salesman was awesome. I even took his card to get my son to call him in order to set up the plan.

I took the time to look around and a female sales assistant accused me of loitering, I guess because of the blackness of my skin.

I will not do business with this kind of individual. Management needs to train they staff before exposing them to interact with the public.

When I walked in the store the sales associate was assisting another customer but she clearly saw me enter the stores. She never greeted me or even acknowledged that I had walked in the store.

Went into the store 2 days in a row got the same cashier, the first day whatever services I asked for wasn’t available the cashier was very sarcastic and standoffish as if I was bothering her ok cool, came in the next day with the needed information and the same cashier Must have known the current customer she was assisting personally and was laughing and joking with her as if I wasn’t waiting for almost 30 already, finally after a hour it was my turn her mood totally changed to sour asked me what phone I wanted and what plan as well thank god I did my research before coming in because she gave no details on the product or service, when we was done she didn’t even say ok thank you for shopping with att blah blah blah none of that sort her deliverance just wasn’t welcoming at all

Awesome people there they definitely know their job and what they are doing.

I had a hard time explaining to the salesman that I didn't need a credit card with my name on it. So that I could add another phone to my line. The first time I used a Walmart card to open my account all had to do is add the required amount (security deposit).