AT&T Store Farmington Westfarms Mall

I had a great experience today at the West Farms store! Dan Berk gave us easy, fast service for an upgrade, and was knowledgeable in all the questions I had. I’ll definitely be going back to this store for any future phone needs!

If I could give a review with zero stars, I would. After reading the latest reviews, they echo all of the problems that we have had with AT&T, specifically the store at the West Farms Mall. My family has been customers of AT&T my entire life and so when I got married, I continued with their service. We chose the West Farms store when our kids were old enough to get cell phones, around 2011. The customer service was great at the beginning, but the last few upgrades/transactions have been NIGHTMARES. Even with spending hours on the phone with customer loyalty, there was nothing they could do to resolve our situation. I will be calling the store tomorrow, but from the reviews posted here, the manager won't be available. Hopefully, I can get to speak to someone at the store who has some business ethics and common sense that could help us.

These people lie on offers.
I was said i will get buy 1 get 1 50% on my account after 3 months, its been more than a year, i went to this store to ask about this almost , everytime they say is they need manager to answer these, then why do sales executive are here if only manager does all things? they have proofs as wellthat i got for that offer.
Manager never stay at this store, even if i call they say he is in meetings, they will ask him to call back. But i never receive call from him. I reached out to this store almost like 15times over phone and in-person, no response on it.
Why even at&t promise this type of promotions when they don’t want to give to customers ?
We are 8members in our line, we will get out of this at&t once i’m done with my contract. I really got pissed off with their service..

Now to the owner: i see your response only as we want to serve better. We dont want your answer in that way. We expect you to look into these type of issues.

Thanks

Bad company in USA
AT&T is the bad company in USA 🇺🇸
M telling everyone Verizon n t-mobile is good
Att&t not good

I thought I had a great experience but it turned out the sales rep. Justin Avery gave misinformation, told me my bill would be a certain amount when it wasn’t. Information was withheld and I had to go to a whole ordeal to try to get my bill down. I don’t have money to pay my bill that I’m stuck with. I feel completely lied to and will never go back to this store.