AT&T Store Stratford Stratford

I am actually rating this store a 0 for horrible service! Consumers Beware! This is not an official AT&T store. I opened a prepaid account, was overcharged for the phone, and the account was opened inncorectly under the name "prepaid" instead of my name. I returned the phone and was charged a $55 restocking fee. Then I went to a different store to have my own iPhone activated to the number, and was told that my account could not be found because my name was not on it. I had to open a new account with a new phone number, for which I paid another $15 activation fee, $30 prepaid service,
and taxes. I called AT&T's prepaid customer service to see if they could refund me what I paid for the original account, but they suggested I go back to this store and have the manager call them. The manager just happened to be the same person who opened up my original account incorrectly and overcharged me for the phone. I went back to the store several times before I was able to track down the manager. He did absolutely nothing and claimed there was nothing their higher ups or AT&T's corporate could do. I did not even get an apology for the mistake. They were very unprofessional and have no clue about customer service. I will make sure I let AT&T corporate and the BBB know what type of business this is, terrible!

Massive issues, please contact me

Worst customer service ever .

The worst Customer service ever// Duriong the covid-19 the so called manager Rachel had the nerves to be rude and nasty to customer. She should be fired on unemployment instead of the workers who actually like their jobs

Very helpful and knowledgeable staff! Highly recommended this gem of a store. Thanks