AT&T Store Washington Dupont Circle

Big thank you to Marlon for helping me out with a trade-in. For my promotion, the store couldn’t take back my phone in-person so he helped guide me through the process to get the shipping label. Super friendly even when dealing with my morning grumpiness.

I initially went to the Apple store in Georgetown to learn I could not be helped without an appointment for help with phone and iPad issues plus buy accessories. I was informed the soonest appt was for a week out! I am disabled and i get around by electronic scooter so I asked if I could charge my scooter but was told they could not let me. I was frustrated and decided to go to the AT&T store on Connecticut Ave in hopes I would make it and did. I was able to not only to charge my scooter without hesitation but I was able to find some great deals on the accessories I needed too. I was even able to get my first Christmas gift as well. I worked with a wonderful sales rep named Melissa and I am one satisfied customer. She was friendly and more than willing to help Me. Looking to upgrade soon...maybe an IPhone 12 from Melissa at DuPont Circle AT&T may be my next purchase.

My niece and I received excellent service from Ariel over two days. We had several complicated issues to deal with, which he resolved with great patience, skill, and humor. That's what customer service should be.

I want to express my appreciation for the two sales consultants that helped me today. One of whom is Mario Alonzo, but I don't remember the other's name. I am 71 ears old and not very tech savvy. I bought a new I phone today but could not transfer my old phone's apps into the new phone. There were special problems and I didn't make it any easier by not knowing various passwords. Both gentlemen were extremely patient in fixing the problem. It took over an hour and included much of their effort, patience and expertise to get the applications working on my new phone. Thank you both. AT&T is lucky to have you gentlemen on their staff and so are the many customers I am sure that you have helped.

Atrocious customer service. 2 AT&T team members kept customers waiting for 45 minutes while one took personal calls and the other failed to explain details to customers. Store assistants were unhelpful, unfriendly and kept us waiting with no recognition for a very long time. We will not be returning to this store!