Question 1

What is the AT&T trade-in value of my iPhone 14 or iPhone 15?

Accepted Answer

If you’re looking to trade in your iPhone (any year, in any condition) and upgrade to the newest iPhone, AT&T customers can get the iPhone 16 Pro on us, guaranteed. That means you can get up to $1,000 off iPhone 16 Pro with a qualifying trade-in.1

¹Subject to change. Terms and restrictions apply.

You can quickly and easily learn how much your old device is worth before trading it in.

Step 1:  Start by visiting AT&T’s trade-in page
Step 2: Search for your phone model, answer a few questions about its condition 
Step 3:  Enter your phone’s IMEI or serial number, and AT&T will show you what your device is worth if you trade it in. Get help finding your phone’s IMEI number.

Step 4: If you want to proceed with a trade-in, simply finish the process of purchasing your new phone and follow the instructions to trade in your old device. Once AT&T receives your old phone and verifies its condition, you will get an AT&T Promotion Card credited with your phone’s value or the value of your device offer as a bill credit. 

¹Subject to change. Terms and restrictions apply.

Question 2

How does the AT&T Trade-in program work?

Accepted Answer

The AT&T Trade-in program allows you to turn in your old wireless phones and other devices to receive credit for its value or as part of an AT&T device offer.

Get started quickly, it’s easy!

Answer a few questions to find out how much your device is worth.
Choose to have a prepaid trade-in kit sent to you or print a label, use your own materials, and drop off in-store.
Track the status of your trade-in using our tracker.

Read more AT&T Trade-in program tips and tricks

Question 3

After I complete my trade-in online, what happens next?

Accepted Answer

You’ll get an email with details on how to send in your old device.
Send us your old device within 30 days of activating your new one.
Before mailing, turn off activation locks like Find My iPhone and Google activation locks to limit processing delays and avoid losing your trade-in value.

Question 4

How can I use the trade-in value?

Accepted Answer

For trade-in value received as part of a trade-in promotion, bill credits will be applied to your AT&T account in equal amounts over $30.

For trade-in value received in-store or via a promotional card, you may use the trade-in value in any combination to:

Purchase AT&T devices and accessories.
Apply a service payment to your AT&T account using an AT&T promotion card.
Apply the value towards an installment plan down payment using an AT&T promotion card.

Question 5

How many devices can I submit, at one time, for a trade-in?

Accepted Answer

You may submit up to five devices during a twelve-month period.

Question 6

How is the trade-in value of my old device calculated?

Accepted Answer

You can easily learn how much your old device is worth before trading it in. Once you search for your phone model on this page, answer a few questions about its condition, enter its IMEI or serial number, and AT&T will show you what your device is worth if you trade it in.

If you like the trade-in offer, just finish the process of purchasing your new phone and follow the instructions to trade in your old device. Once AT&T receives your old phone and verifies its condition, you will get an AT&T Promotion Card credited with your phone’s value or the value of your device offer as a bill credit.

AT&T constantly monitors the industry to offer competitive trade-in values—taking into consideration the device's make, model, and condition. If your old device shows signs of wear, it will still be accepted, but the value will be adjusted accordingly.

Question 7

What is an IMEI number and how is it used?

Accepted Answer

The IMEI number is an essential feature of every mobile device—it's a unique identifier that plays a critical role in various aspects of your phone's functionality and security. 

IMEI is the acronym for International Mobile Equipment Identity. As its name suggests, it's an identifier that distinguishes each mobile device across the globe. It consists of 15- to 17-digit numbers and is unique to each device. And, just like fingerprints that are unique for each person and used to identify that person, the IMEI is used to identify valid devices and can be used to stop a stolen phone from accessing a network.

Learn more about IMEI numbers and how to find your phone’s IMEI number.

Question 8

Can I trade in a T-Mobile or Verizon phone to AT&T?

Accepted Answer

Absolutely, you can trade in a phone from another carrier to AT&T, including T-Mobile and Verizon. However, here are a few things to keep in mind. If you’re on an installment plan with your old carrier, you’ll first need to pay off the device before trading it into AT&T. Otherwise, your old carrier may bill you for what you owe for the device. You’ll also want to double-check that the device you’re trading in is still worth something.

Check your device trade-in value.

Question 9

Where can I request a replacement shipping kit?

Accepted Answer

If you need a replacement kit, you can request one by filling out the form at the bottom of AT&T’s trade-in page.

Question 10

What if my device has zero value?

Accepted Answer

If the trade-in value of a device is zero, you can mail your device in for recycling. You can also take your device to an AT&T store location and drop it into the recycling bin. That’s a win for sustainability.

Question 11

How do I remove my information from my old device?

Accepted Answer

If you have any questions regarding how to erase personal information from your device, refer to the owner's manual or manufacturer's website. If you need additional information and you don't have your owner's manual, try the  Device How-To Center.

Question 12

How quickly will I receive my trade-in value?

Accepted Answer

If you’re trading in your device as part of a national trade-in promotion, your eligible promotional credit will be applied to your bill within 3 billing cycles. Note: You must ship your old device within thirty (30) days of activating your new device to remain eligible for promotional credit.

If you’re completing the trade-in process in an AT&T store, and you choose not to participate in a trade-in promotion, your standard trade-in value is available instantly.

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