AT&T Store Westfield Westfield

This is actually a zero star review. My father past away last week. I spent an hour on the phone with ATT customer service to cancel his accounts and was advised I needed to go to the ATT store located at 643 SR 32 in Westfield Indiana with a death certificate. Upon arrival, the representative immediately said he could not help me. I explained what customer service advised and asked if we could call them to which he replied no. I asked to speak with his manager and he said there was nothing that could be done. I asked for his name and he refused to provide it. He was arrogant, rude, unsympathetic and unprofessional. Given the circumstances, this store and this associate should be ashamed. I can tell by the reviews their reputation speaks volumes. AVOID at all costs.

If I could, I would give this store 0 stars. My father passed away last week and after spending an hour on the phone with ATT customer service, I was referred to this store to take the death certificate and was advised they would cancel his account. The minute I walked in and explained what we needed, the associate immediately said there was nothing he could do to help. I explained that I was following the instructions provided by customer service and asked if we could call customer service together and he said no. When I asked for his name, he refused to provide it. Are you kidding me??? My father passed away and I was simply trying to cancel his accounts following the procedure provided by ATT customer service. The associate was unsympathetic, arrogant and unprofessional. I should NOT have had to deal with this level of unprofessionalism

I am sorry to say that I was lied to by the associates at this location, just like several other customers have noted in their reviews. I visited this store for assistance with my son’s phone, and instead was persuaded to take advantage of a promotion with a new plan and upgraded phone for him with the promise it would save us about $100 per month when in reality, it’s costing us almost $100 MORE. We didn’t need or want a new plan, but given I was one of the unfortunate masses who lost their job amidst the 2020 pandemic, I was certainly open to exploring any and all ways to save money. What I instead got was a much bigger bill, and am left feeling like a fool. And, after hours on the phone + interacting with social media team, it’s clear AT&T is ok with allowing this deceptive behavior to persist. Thanks for adding a whole pile of stress to an already stressful time! After 20 years as loyal customers, my family looks forward to taking our business elsewhere.

I needed to get a phone up and running ASAP to get a healthcare IT support person able to work remote. The team of folks in the store worked through all different plans and phones, got me up and running in short order!! Able to use hotspot and connect to provide continued hospital support!! Great team!!

Terrible experience with Brandon H. at this store. We were given incorrect information and told we would receive a monthly credit on our account. We then found out Brandon gave us incorrect information and had to spend hours on the phone with AT&T to get this resolved. Brandon was not professional during this process. I do not recommend this or any Hattar Wireless retailer.