AT&T Store Carmel Village Park Plaza

Todd is excellent! Very helpful and patient with a long process.

Went to this store today to try to get help with my recent (18 days) upgrade from my Samsung S8 to an S10e. Ever since I got the S10e the battery has been TERRIBLE. I have to charge it multiple times a day (at least 2 sometimes 3) and overall the phone has no real features that are better than the S8 I had. I had my S8 for over 2 years so the battery was beginning to not hold a charge quite as well so I figured I was due and would go ahead and upgrade to the S10e. I am NOT a heavy phone user at all and the S10e battery is more than disappointing. It holds less of a charge than my S8 phone that was over 2 years old. I spoke with Jim and another representative at the store and they were more than helpful. They wanted to try to get me happy even though I was outside of the 14 day exchange policy. Jim even said at one point, "we can do whatever we can, we want you to be happy". I believed him and still do. Unfortunately, Jim did not have the S10e with 128 gig at the store. He looked it up at the other store in town and said that they did have 2 of them and that I should go down there and that they should have NO PROBLEM switching it out for me. Easy right, NOPE. Go look at my other review of the other store in Carmel for the rest of the story. Bottom line, this store impressed me and Jim seemed to actually WANT to make me happy. Unfortunately he did not have the phone to do the swap. I would say this is a quality store. The other store in Carmel, not so much! Thanks

I have attempted to go to this location 3 separate days on different times to get a new iPhone. Every time I’ve been in they have a huge line waiting. This last time there was 6 people waiting and only 2 staff members. It’s very disappointing.

This was a very brief store visit to troubleshoot "No Sim card" message in my Galaxy. The service person was really helpful in replacing the card and trying to solve the issue.