AT&T Store New York West 125th Street

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Curbside pickup
In-store pickup
Map of 81 West 125th Street in New York
Get directions to AT&T Store at 81 West 125th Street New York, NY
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Day of the WeekHours
Monday9:00 AM - 8:30 PM
Tuesday9:00 AM - 8:30 PM
Wednesday9:00 AM - 8:30 PM
Thursday9:00 AM - 8:30 PM
Friday8:00 AM - 8:30 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

81 West 125th Street
New York, NY 10027
US
We are located on the corner of 125th Street and Lenox Avenue, next to Starbucks

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for New York

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 mini

    Phone

    Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for $0 with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in New York

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in New York?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the New York Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the West 125th Street AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the West 125th Street AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Harlem HBCU Block Party - 116th Street & Fredrick Douglas Blvd - Sat, September 25, 12pm-4pm
manager photo
Meet our manager
Erik leads the team of friendly experts at the West 125th Street AT&T store and has been with AT&T for 13+ years and is proud to serve the New York community providing the best in wireless and entertainment solutions. Erik is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    The manager and employees lie to make sales. I told them my current bill with Verizon, they assured me it would be cheaper. It was not so I went back to cancel, he claimed to have fixed it and told me to wait until the next bill knowing. When I went back they told me the return period had passed. I should have known because he kept talking about how he need X amount of sales to become a manager.
  • full starempty starempty starempty starempty star1
    This is without doubt the worst “in your face” customer experience I’ve ever witnessed. <p>

    On March 29, 2021 approx. 12:50 - aware of the time because of an upcoming appointment elsewhere at 1:30, I walked into the store and stopped and the designated line. I was the only standing customer in the store. There were 3 reps with customers and a security guard posed and daydreaming. Two of the desks were literally next to the entrance. Both reps looked at me and said nothing. The rep closest to the door was in a deep conversation with her person and it had nothing to do with phone service. The other rep was soon to complete his transaction. Approximately 4 mins later, two other women entered the store, passed me and stood.<p>

    The male rep completed his transaction and paused. I approached his desk and he said, “you need to sign in first.” I asked, “Sign in where and with who? There’s no sign-in terminal and no one greeted me upon entry.” He said, “Well, go sit in the chair next to the entrance and I’ll sign you in”. So, I sat. He picked up his pad and asked aloud, who’s next? Then walks over to me to sign in. I couldn’t believe he actually pretended not to be aware of who was next. That wasn’t the worst part. The store manager then walks in from the back office. (I know now that he’s the manager because of his picture is on this site.) He speaks with the male rep. It was clear the rep informed him of the now 3 new customers in need for assistance; I assume because the rep pointed to the customer que monitor that had 2 names; the customer seated in the back of the store and my name. The manager said, go ahead and service the 2 ladies that had just entered. Then they both preceded to hear the ladies’ concerns. I let about 15 seconds pass, thinking the manager and rep would say to the ladies, “ok, hold on we will get to you after the customers in que. No, the manger took one lady and the other sat down to transact. <p>

    I got completely blown off and ignored. I stood and said, “take me off the list”. The rep looked in disbelief that I called him on his negligence. I then left after wasting time coming from 145th Street just to ask a simple question. I was prepared to make an Apple equipment purchase if it was available. Should I assume that AT&T is not capable of handling such transactions and let the The Apple Store provide stellar service? <p>

    Corporate office, you need to have a conversation with the manager of this store and suggest that he review customer service protocol. The behavioral actions of all employees involved were totally unacceptable. I will visit that store soon and if nothing has changed, I will then visit The Harlem Chamber of Commerce to start. Judging by the other reviews on this page, it seems as if the current management and staff are not committed to servicing the company’s customers with a minimum level of decency here in Harlem.
  • full starempty starempty starempty starempty star1
    costomer service is bad. If you want great services spend your your money else where if you want good repesentives that will look out for you and not cause a hassle and is not disrespectful and and is not ghetto do not go to the name nichole,fame and the older lady with the dreads they will waste your time and theyb will not help plus they steal and they lie. I ordered online 2 phones which they basically tokld me I only had one. NO HELP AT ALL KEEP YOUR MONEY YOU WILL BE OFF GOING TO T-MOBLIE VERIZON OR SPRINT YOU MIGHT BE BETTER OFF WITH CRICKET BECAUSE WHEN I WAS IN THERE AFTER I PAID FOR MY STUFF ALL I HEARD WAS CRICKETS....RUNNNNN
  • full starempty starempty starempty starempty star1
    My experience with atat was horrible. around the 22 nd of december i went into the atat store in harlem 125th the guy's name was antonio. I told them i wanted to do the trade in program i was trading in my note 9. I got the new apple max which i did not like and took it back a few hours later.  tried to get a another phone they never called me back. they kept for note 9 and said it was to late. they charged me a 55 dollar restocked fee which i am getting off my credit card. I had a file with the state's attorneys office. i also have to file a police report. Their trade is a scam. they just want to inflate your bill every month. I should have read the awful awful reviews. The guy antonio was a piece of garbage. How much time I wasted.
    Response from AT&T
    Hello scott We do our best to equip our team to assist our customers. Please contact the store at 7184273432 and ask for Erik so we can a resolution for you.
  • full starempty starempty starempty starempty star1
    Mr. Erik your staff are very unprofessional, provide wrong and inconvenience information, indian lady; rude. All your staff need to be trained to handle customers.
    I WILL NEVER GO TO THIS LOCATION.
    God bless you all.
    Response from AT&T
    Hi Garcia, G. This is not the experience we wanted you to have, please contact the store and ask to speak to a manager as we would like to get the opportunity to speak to you and turn the experience around. We're sorry we fell short of your expectations, Thank you for bringing this to our attention, we hope to hear from you soon.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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