AT&T Store Ashburn One Loudoun

Zechan knows his stuff. Gives you the information you need fast and efficiently. I would recommend talking to him. Kind and very helpful.

Zeshan was very helpful. Everyone was friendly and I'm happy with the service. Excellent experience.

Zeshun spent time with me yesterday and was very pleasant, helpful and patient. I would definitely go back to this location. A very kind young professional.

In February this year I added my mother to our ATT service. I went into the store to do this. I was told because she was transferring from another provider, she was eligible for a free IPhone. We spent over an hour with staff to get this set up, during that time he told me about several different plan options I was eligible for. I did not want to change plans, the one we have is working fine. So, he processed new (free) phone and we were on our way. Since Feb I continue to get billed for the phone. I went into store last week and was told that after reviewing my records, I would have had to take a promotional plan to get the free phone. THIS IS NOT WHAT I WAS TOLD! I WAS TOLD THE PHONE WAS FREE BECAUSE SHE WAS TRANSFERRING FROM A DIFFERENT CARRIER.
The staff and manager were no help at all, instead they continued to try to get me to change plans (that were going to cost me even more money!!)
I want this resolved!, I do not want to pay for a phone that they told me was free. I would have never gotten it if wasn’t free. WHO CAN HELP ME?

Last December I added a new line and two phones to my account. The Sales team and Management was very helpful with the setting up and configuring the new phones. there were some billing issues that finally got resolved and I highly recommend the Manager and her associates at the One Loudoun Store